Final Exam

GERO5067 Programs and Policy in Gerontology

Final Exam

You must answer 3 questions total among the ones listed. Note that you must answer the first question listed and then 2 from the four listed on the second half of the page. As a guide, your responses should be not more than 2-3 double-spaced pages per question. It would be easy to write much more, but be concise. If you have kept up with the readings and discussion questions, it should take you about 30 minutes per question. Do not forget your citations and references.

Please complete this in Microsoft Word or Word Perfect format. Use only one document. If you try to attach a separate document for each question, Moodle will not let you. Make sure you label your responses using the numbering system below. Make it clear where one question response ends and another begins. DO NOT email me your final exam; attach it to this assignment post in Moodle.

NOTE: All responses have to be based on research. Unless you are specifically asked for your opinion or personal experience in the field, do not give it.

Everyone must answer the following question. Do not state your opinions unless you are directly asked for it; ALL information in your responses need to be based upon empirical data/research.

Describe what retirement looks like for older adults. How has it changed since the mid-1900s, especially as it pertains to health care? What are the policy implications of these changes? What should we consider as the key issues for older adults retiring in 2025?

Choose 2 of the following questions to answer. As above, do not include your opinions unless asked for them; all information is to based upon research.

1 Describe the major areas of aging public policy as we move into the second decade of the new century. Which do you believe are the most important and why?

2 How has public policy changed regarding senior housing conditions over the years? What is the current state of affairs and what deficiencies are there in the system?

3 What programs are available for continuing education for older adults? How should public policies consider the realities of cognitive aging to shape these programs (or develop new ones) in the future?

4 How do the areas of aging public policy and research interact when addressing public services and funding? How do education, public policy, research, and practice fit together to maximize the well being of older adults?

 

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INTERNAL MARKETING

Please reply to two of the questions (threads) and comment constructively on a classmate’s posting of your choice in any thread.

PART 1 – Reply to two of the questions

Question 1 РHard Rock Caf̩ and Service Culture

Watch the video case of “Hard Rock Café Human Resources”. How does embracing the uniqueness of their employees affect Hard Rockâ€s culture and internal marketing?

Question 2 – What makes you a loyal customer?

Choose a hospitality or travel company to which you think you are a loyal customer. What are the reason(s) for your loyalty?

PART 2 – Comment constructively on a classmate’s posting

Here are two classmate’s posting from question 1 and 2. Please write comment for each one.

Question 1 – The Hard Rock Cafe strives on hiring employees that have their own uniqueness. In their mission statement they state that they want their employees to work in a fun, healthy and nurturing work environment. When employees like the place they work, they perform their job better. The Hard Rock has made itself known to have fun and friendly employees. They begin making their employees comfortable by letting them express themselves. They are welcomed to have tattoos and long hair as their uniqueness is what the Hard Rock loves. People are able to be more authentic when they can be express themselves how they want. It provides a more genuine experience for customers. Because their employees enjoy the workplace, turnover is half of the industry norm. Long term employees that want the place they work for to succeed are a companies best employees. The community in the Hard Rock is amazing. Employees want to help each other do well.

Question 2 – A hospitality company that I am loyal to is Dunkin’. I prefer to buy my coffee and breakfast foods from them over other coffee chains because I enjoy the rewards and the affordability. The app is also easy to use but I have encountered problems when ordering something that was unavailable and wasn’t notified until I picked up my order. There are also 2 locations along the routes of my usual commutes so it is convenient for me to stop by. I also enjoy ordering as I leave my home and knowing it will be ready by the time I get there without causing me delays to my destination. I hate waiting in lines, including drive-thru lines, so being able to pick up my order right away is very important to me. Being able to enjoy their coffee during my commute is something that helps me mentally prepare for the day. I also enjoy being a regular at those locations because it makes my experience more personable as I see the same faces every time and I trust they are taking care of my order.

 

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