Week 4: Practicum Activity 4

Feedback:
Sponsor:  Usually a little more detail is required around the authorization…example…”I was authorized access to ____ data by my sponsor who has asked to be confidential, however, he/she is at the ___ level of management with both access to the data and would be authorized to allow me this access.  I would like to thank my sponsor for this opportunity.”

Aim of Study:
Later you get into scoping your objective, but on the purpose slide — your purpose should be narrower that “problems facing Walmart” and you could say right here — Problems with the Kronos Scheduling System at Walmart.

Measure:
Normalize feedback and tell how…employee survey?  NPS (Net Promotor Score) or Likert or?
system “should be programmed” — that is not a measurement…maybe say something like, IT tickets % complete to be 95% or greater to have the program updated to the full current roster” (you need something measure-able).

Week 4: Performance Improvement Case

This week, we will continue to apply the 7 Quality Control Tools discussed on page 477 of the Managing for Quality and Performance Excellence text.

Complete both of the following tasks:

Task 1: Do Problem 23.b from Chapter 8 on page 447 (run chart/control chart).
A run chart displays data over time. The vertical axis represents the measurement; the horizontal axis is the time scale. Example 8.10 on page 396 discusses the run chart and Figure 8.10 on page 398 shows what a run chart looks like. A control chart is a run chart with two horizontal lines called the Upper Control Limit and Lower Limit. Figure 8.14 on page 404 depicts a control chart. See the discussion on pages 403-404 for more detail.
Make a run chart using the attached data.  Be sure to label the axes correctly.
Now make a control chart by adding Control Limits that you select.
Task 2: Complete the Janson Medical Clinic case on pages 511-513 (Pareto diagram).
A Pareto diagram shows the characteristics observed on one axis. The characteristics are ordered from largest frequency to smallest. The measure of each characteristic is on the other axis. Figure 9.21 on page 500 and Figure 9.7 on page 480 show examples of the Pareto diagram. Read the discussion on pages 479-481 for details.
Review the Check Sheet of data in Table 9.6 on page 511.
Construct a Pareto diagram for the causes of dissatisfaction identified.
What conclusions do you reach?
Select the top three sources of patient dissatisfaction and make a cause-and-effect diagram showing the possible reasons behind them.
Propose some process improvements to the flowchart in Figure 9.28.  Include re-designed processes in the to be flowchart that you think might help.
How will your suggestions address the sources of dissatisfaction in Table 9.6?
Additional resources for assignment
Prob08-23_data.xlsxPreview the document
Submission
To submit your assignment, select Submit Assignment, follow prompts to upload your work, add any comments for your instructor in the comments box (optional), and then click Submit Assignment.

Week 4: Content Discussion

Week 4: Content Discussion
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Prompt
Turn to the Chapter 4: Workforce Focus Discussion Questions on pages 195-197 of your Managing for Quality and Performance Excellence text. Respond to one the following questions:

Option 1: Review the Hackman and Oldham organization design model on page 167.  Then consider a job you have (or had).  Apply the model to evaluate how the job design impacted your motivation and satisfaction, as well as organization effectiveness. [Discussion Question 9]
Option 2: On pages 183-185 of the text, review the discussion of Performance Appraisals.  What are the main points of controversy?  What is the best performance appraisal approach you have experienced (at work or school)?  Do you agree with the 360-degree feedback approach or do you take a more traditional viewpoint toward performance reviews?  Why?
Option 3: What motivates you to study and perform in the [on-line] classroom?  How do the motivation theories discussed in the text apply to you personally?  Give a couple of specific examples, please.  Make a suggestion based on the motivation theories that might lead to better ways of teaching and learning. [Discussion Question 7]
Engagement
Click on Reply below to post your initial thread to this discussion by Thursday 11:59PM of this week. Include information from the weekly readings to support your response. You may write an essay of 300-500 words that responds to one of the questions or record a 1-2 minute video in this forum or on YouTube using your APU NetID and password and link the video in this discussion.

Read the Discussion Board posts of at least five other students.  Post a thoughtful reflection of at least 100 words for two other students by clicking on Reply below their posts by Saturday 11:59PM of this week. Alternately, you may prepare a 1-minute video response to two other students by inserting a video in this discussion or uploading it to YouTube and post the link in the Discussion Forum. Please respond to those students who provide feedback on your post , as a “back-and-forth” discussion can be fruitful for learning.

Evaluation
To view the grading rubric associated with this discussion, click the Options icon (3 dots) in the top right corner of the page, and select Show Rubric.

5 slide power point

The prosecutor is getting feedback from local law enforcement officers explaining that they are discouraged from making arrests in cases of domestic violence and child abuse. They claim that they have been neither making arrests in domestic violence situations nor arresting both parties when they go out on a call. It seems that abused women often go back to the abusers, and children who get removed from the homes where they have been abused often return after removal. These occurrences have been especially demoralizing to law enforcement.

One of your jobs in working as a victims’ witness assistant is to help educate law enforcement on the nature and behaviors involved in domestic violence and child abuse. The prosecutor’s office has decided that you should present each of the following topics for the next training session:

Topic 1: Domestic Violence: Your goal is to educate law enforcement to use best practices in the investigation of domestic abuse cases. Include the following topics:

  • How to approach a domestic violence situation when responding to an emergency call
    • When the parties should be separated
    • How to interview parties
    • What information needs to be in the report and why
    • How best to help a victim
    • What laws protect victims, including the use of protection orders
    • Why victims return to abusers
    • Length of time it may take to stay away from their abusers 
  • Arrests
    • The legal standard needed to make an arrest in a domestic violence case
    • What evidence should be collected at the arrest
    • Are dual arrests effective law enforcement
    • How to assist domestic violence victims
      • Reluctant victims
      • Help for victims 

Topic 2: Child Abuse: Your goal will be to educate law enforcement about the dynamics of abuse and neglect cases. Include the following topics:

  • Signs of child abuse and categories (physical, sexual, emotional)
  • Difference between abuse and neglect
    • Legal description of neglect 
  • Use of guardian ad litems
    • The legal standards that must be met in removal from the home
    • Termination of parental rights 
  • Requirements of Indian Child Welfare Act (ICWA)
  • Role of court-appointed special advocates (CASA) in child abuse and neglect cases
  • Role of Social Services in abuse and neglect cases

 

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