A large Ontario Regional hospital conducted a survey from each patient that received meals with each lunch
and dinner meal served from Sept 2nd till Sept. 27th 2019.
Patients were asked to comment on the meal quality by filling out the questionnaire at the end of each meal. A
member of the Kitchen staff was responsible to record the patient responses. The data is below.
Use EXCEL to do an analysis on this data.
1.Complete a Pareto Chart and Graph for the total number of complaints from each category.
2.Complete a Fishbone Diagram to suggest possible causes for these complaints.
3.Insert a Text box with two paragraphs giving your top two recommendations on how to improve the service of
food to the patients at City Hospital.

Sample Solution

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Your Great Aunt Mycolina is susceptible to fungal infections. You need to come up with
1) a course of care and
2) a plan to prevent future exposure to this fungus.
Find your assigned topic from “Related Issues” and “Specifics” columns in the assignment table below. Read
both topics and come up with a plan for your Great Aunt Mycolina.
Your course of care and plan to prevent future infections should each be a minimum of one page of double
spaced essay.

Sample Solution

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