Human Performance Improvement Resources

Additional HPI Resources

In your unit studies, you were asked to search and find at least TWO peer-reviewed articles on HPI topics of interest to you. Identify those resources in this discussion post, share a brief summary for each resource, and explain why the particular topic is of interest to you.

I WILL SUPPLY THE TWO ARTICLES!!!!

Learning Points

Key Learning to This Point

As you look at Units 15,
1. Summarize one or two key concepts that you learned in each unit. Your summary can be about HPI contributors, processes, tools, interventions or any other new things you have learned.

2.  After you complete your summary, explain how you plan to use this learning professionally or through your work the Performance Improvement Leadership program.

Letter of Recomendation

Former volunteer for a congressional race needs a letter of recommendation for grad school in order to get his Master of Public Administration (MPA). This volunteer assisted during February and March of 2020. Found out about the progressive cause online and decided to assist

Duties included canvassing, dialing, texting, speaking at a community college, passing out flyers, waving signs. First time participating in a race, was very enthusiastic and showed real passion for helping others. Real ease about him but was very determined to help in any way possible.

Can tell he wants to learn more about government and has taken this interest towards a career change. Has spent the last few years in the private sector but is ready to make the jump into civil service. Just want to convey trust in him and that any program would be lucky to have him.

Letter only needs to be 400-500 words. Thank you, just need a draft to help get me started.

Program Construction

You are hired in the Operational Risk department (2nd Line of defense) and tasked to create a Risk and Control Self-Assessment program for one of the following companies: Truist Financial Corp – TFC (NYSE); Pacific Electric and Gas – PCG (NYSE); Amazon.com -AMZN (NASDAQ). Please choose one company from the previous three companies and answer the questions below.

To understand the nature and scale of the company’s business, you should review the company’s description and data on any financial data websites (Yahoo finance, Google finance etc.) and the Annual Report (10-K), which is usually available under the Investor relations menu on the company’s website. (The financial information will be useful to determine the severity scale).

1) What are Risk and Control Self Assessments (RCSAs)? How would you construct an RCSA program? Create a rating scale similar to Exhibit B. The company’s revenues can help determine the size of the severity buckets. (25 points)
(Tips: Define various terms including risk, inherent and residual risk ratings, controls, and Action plans. Decide if your firm would adopt a top down or bottom up approach and explain why this method was chosen. create scope and how frequently RCSAs should be performed etc.).
Note: Tips are not a comprehensive list of things you need to define. They are just ideas to start.

2) As you create the program please identify the roles and responsibilities of first and second line of defense with respect to the RCSA program that you design (These would normally be the contents of policy and/or procedures). (25 Points)

Sample Solution

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