Stakeholders, Metrics, and Quick Wins

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MT400-2: Analyze the role of planning and metrics in a successful Business Process Management
(BPM) project.
In this Assignment, you are going to evaluate a specific business process based on criteria detailed
below. If you already have selected a business process, continue using that and skip to the next
paragraph. If you have not yet selected the business process you will use for these Assignments,
then begin by selecting one. Email your instructor and clearly describe the objective of this process, the
participants, and the strategic significance forthe company. The business process you select must have
a clear beginning and an end, with identifiable, specific steps. Your instructor will confirm that the
process you selected is suitable or will ask you to select another one.
Part 1: The Stakeholders
Answer the following questions:
1) Who are the stakeholders in your selected business process, besides those that are directly
involved in the execution of it? List at least two people/groups and explain their relationship/
connection to the process. Also describe what they expect from this project.
2) What is this process intended to accomplish? What constitutes success? Focus on the selected
process, not the organization in general. Be specific about both of these elements (definition of goals
and success).
Part 2: Metrics
List three metrics that you think can help you quantify the performance of the selected business
process currently. List and define the metrics clearly, explain why each metric is important in the
assessment of the process, and then give an example of the statistic units. For example, if your
metric is speed of processing, it may be defined by how quickly each employee audits a tax form,
and the example would be that on average you would expect eight tax forms audited per hour.
Metric 1:
1. Definition
2. Significance in assessment
3. Example
Repeat this format for all three.
Part 3: Quick Wins
Identify two quick wins for your process. For each, describe (a) what they are, (b) how they can be
accomplished quickly and (c) why they will provide a boost to the project.

Determining Targets through Root Cause Analysis

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It is important to identify what issues will be targeted before revision can begin in the upcoming Innovate phase. In the Understand phase, you conduct root cause analysis, which not only helps to determine the right problems to attack, but also to gather an understanding of where you are currently and where you need to be. Correct identification will allow you to make quick improvements, which would not be possible if you only treated the symptoms.

For this Discussion topic, first:

Explain, in your own words, the difference between root cause analysis and simply identifying issues in a process.
Then, research and describe an article or a case study where a company has performed a successful root cause analysis. This means they went deeper than identifying just the symptoms.

Explain what the symptoms were and what root causes they identified as the culprits.
How did this analysis help the company create quantifiable, specific targets/objectives in their improvement efforts?
Make sure to describe how they accomplished this; there are various specific methodologies beyond sitting and talking in a room that can be used for this purpose. For example, root cause analysis is part of Six Sigma, which has specific tools for carrying this out.

If you cannot clearly show the distinction between the root causes and symptoms in the case, then you do not have the right case. You are not looking for cases where someone just identified problems by talking to people root cause analysis is a very specific term that describes using formal methodologies to go beyond the most obvious issues. Your example should demonstrate this in-depth analysis.

Health needs assessment

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Conduct a health needs assessment on a defined population – this definition can be
geographical, cultural, generational or any other clearly defining demographic – and identify
their key health needs and priorities. Following this needs assessment, identify a specific
health priority for action and critically discuss potential interventions that could be utilised to
address this priority.

Sample Solution

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An existing product/brand and critically evaluate the marketing strategy

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Take an existing product/brand and critically evaluate the marketing strategy (including the current advertisement) for that product/brand using the tools and concepts learnt in the course. 2. Develop a better marketing strategy and provide justifications Include: for your new strategy.

Sample Solution

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