Section 2: Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)

2.1 CSFs and KPIs for Product Innovation

2.1.1 Product Innovation CSF #1

Describe a Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension. Critical success factors are specific actions the organization must take, or results they must produce, in order to achieve the objective.

2.1.1.1 KPI #1 for Product Innovation CSF #1

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.1.1.2 KPI #2 for Product Innovation CSF #1

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.1.2 Product Innovation CSF #2

Describe a second Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension.

2.1.2.1 KPI #1 for Product Innovation CSF #2

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.1.2.2 KPI #2 for Product Innovation CSF #2

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.2 CSFs and KPIs for Customer Intimacy

2.2.1 Customer Intimacy CSF #1

Describe a Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension. Critical success factors are specific actions the organization must take, or results they must produce, in order to achieve the objective.

2.2.1.1 KPI #1 for Customer Intimacy CSF #1

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.2.1.2 KPI #2 for Customer Intimacy CSF #1

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.2.2 Customer Intimacy CSF #2

Describe a second Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension.

2.2.2.1 KPI #1 for Customer Intimacy CSF #2

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.2.2.2 KPI #2 for Customer Intimacy CSF #2

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.3 CSFs and KPIs for Operational Excellence

2.3.1 Operational Excellence CSF #1

Describe a Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension. Critical success factors are specific actions the organization must take, or results they must produce, in order to achieve the objective.

2.3.1.1 KPI #1 for Operational Excellence CSF #1

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.3.1.2 KPI #2 for Operational Excellence CSF #1

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.3.2 Operational Excellence CSF #2

Describe a second Critical Success Factor (CSF) for the organization to achieve the SMART objective you defined for this strategic dimension.

2.3.2.1 KPI #1 for Operational Excellence CSF #2

Define a Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

2.3.2.2 KPI #2 for Operational Excellence CSF #2

Define a second Key Performance Indicator (KPI) that you recommend the organization should use in order to measure their progress toward this critical success factor.

The paper will address a problem or challenge related to the disaster recovery phase of emergency management. You must clearly identify the problem or challenge, its significance or implications to disaster recovery, its causes, possible resolutions and your recommendation. This is an analytical and prescriptive assignment: If you dont identify a problem, you dont have a paper that meets the learning outcome. How do you address the problem or challenges causes, implications and possible solutions, will form the basis of your critical thinking grade. The recommendations you offer will form the basis for evaluating critical the originality of your ideas.

The paper (8-10 content pages (not including cover page, references, etc.), double-spaced; minimum 5 peer reviewed sources) are to be in APA format, with appropriate citations.

Phillips, B.D. (2016). Disaster recovery. Boca Raton. CRC Press.