COM200  Interpersonal Communication
Week 4 Discussion
To be an effective communicator we must master the core competency of listening. A willingness to listen during an interaction allows you to understand others, respond appropriately to what they say, and/or provide helpful feedback. Bevan and Sole (2014) describe ideal listening as active and empathic. In this discussion, you will take a listening quiz and then explain how using active empathic listening can help you improve as a communicator in your personal and professional relationships. Finally, you will explain the role emotional intelligence plays in being a good listener.
For a transcript of this video, please click herePreview the document.
Prepare Icon
Prepare: As you prepare to write this discussion post, take a few moments to
Read the writing prompt below in its entirety. Notice that there are three tasks to complete:
Complete the following listening survey and record your results: Active Listening Skills (Links to an external site.).
Using Bevan and Sole (2014), start formulating preliminary definitions of empathy and active empathic listening. Emotional intelligence is also important in thinking through effective listening. Please define it as well.
Consider how empathy and active empathic listening specifically can help you improve your personal and professional communication.
Reread Section 7.2: Conversation Management – Listening.
Read Chapter 8 on empathy and active empathic listening.
Review the grading rubric.
Reflect Icon
Reflect: Take time to reflect on why listening is so important to becoming a better communicator. Consider how the listening techniques covered in the course textbook, including active empathic listening, could improve your personal and professional relationships. Think about the role of emotional intelligence in listening.
Write Icon
Write: Based on your quiz results and what you learned in Chapter 7, section 7.2 and Chapter 8, section 8.3 of the textbook, answer the following questions:
What is your willingness-to-listen score? What feedback did you receive from the quiz?
Based on Bevan and Sole, describe “active empathic listening” and define “emotional intelligence.”
How can you use active empathic listening and emotional intelligence to help you improve your communication both in your personal interactions and in the workplace? Please provide examples to illustrate these points.
Thoroughly address all three elements of this prompt by writing at least two to three sentences on each element. Use the course readings at least once to help you make your points. Consider copying and pasting these tasks into a word file and addressing each of them separately.
Your initial response should be 200 to 300 words in length and is due by Thursday, Day 3.
Discuss Icon
Respond to Peers: Review your classmates’ posts and try to find some common ground or expand on the students’ ideas. Use Bevan and Sole to expand everyone’s understanding of the importance of listening in communication. Ask questions that will enhance everyone’s understanding of the key concepts. Respond to at least two of your classmates’ posts by Monday, Day 7. Response posts must be 125 to 200 words in length. If you have questions about how to participate in discussions, consult About Discussions under the Course Home menu.

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Week 4 Discussion
To be an effective commun appeared first on homework handlers.

COM200  Interpersonal Communication
Week  4  Quiz
Question 1
Beth believes that she is an empathetic person. She frequently tries to put herself in the shoes of others when she listens to them. However she admits that she does not always let people finish their stories and often does not verbally respond. She could improve by also doing the following:
Stay away from meddling by avoiding the offering of assistance.
Continue as she is doing and try not to express contrary opinions, as this could heighten emotions.
Be more of an active listener, by waiting for the speaker to finish before taking a perspective, and then responding through demonstrating that she is sensitive to her or his feelings.
Tell the other person about a similar experience she’s had so that they can bond.
Question 2
When we engage in actions that are designed to sustain or preserve a relationship in a desired way, it is called ___________.
Accommodation
Relationship maintenance
Being a team player
Conflict management
Question 3
As their wedding approaches, Donna fears she and her fiancé Mike have fundamental differences which may strain their marriage if the issues are not addressed. As they finish dinner, Donna says, “Mike, I am afraid that our differences about what church to support as a married couple may create hard feelings among us. Will you talk about our differences with me?” For Donna, this is a painful situation, and she hopes Mike will listen and validate her.  Donna’s statement is an example of:
Insecurity
Avoidance
Empathy
Seeking social support
Question 4
Josie and her partner Dana have been having relationship problems. Josie often tries to control what Dana thinks and does and frequently starts fights. Josie’s behavior is an example of a(n):
Taking advantage of weakness
Being incompetent
Positively controlling the situation
Destructive Conflict
Question 5
You confront your mother about her repeatedly not showing up on time to watch your daughter. She quickly changes the topic or makes a joke to deflect the criticism. She is demonstrating the following time of conflict style list in our text:
Competition
Accommodation
Avoidance
Manipulation
Question 6
Which one of the following is NOT one of the elements of listening?
Clearly hearing the message
Evaluating the message
Correctly interpreting the message
Responding if the message is important to you
Question 7
Listening is:
The psychological process of physically hearing, inter­preting, and, responding to ensure you get your way.
The psychological process of physically hearing, emotionally responding, and reacting verbally.
The process of physically hearing and determining if a reaction is necessary.
The process of physically hearing.
Question 8
Emotional intelligence involves all of the following abilities EXCEPT:
Discriminate among emotions to best connect to another group or individual.
Regulating your emotions so that you can have positive communicative results.
Using emotions strategically to accomplish your own personal goals and manipulate the situation to your advantage.
Monitoring your and your partner’s feelings to guide your thoughts and actions
Question 9
The following are all elements of effective listening EXCEPT:
Evaluating and responding
Patience and endurance
Hearing and interpreting
Motivation and attention
Question 10
We do all of the following with active-empathic listening, EXCEPT:
Listen from the speaker’s point of view by putting ourselves in his/her shoes.
Lose our own identity and assume the identity of the other person to understand his/her point of view.
Respond to the speaker’s feelings and needs.
Carefully listen for long enough to form a perspective before you respond. 

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Week  4  Quiz
Question 1
Beth believes that appeared first on homework handlers.