Dramatic dialogue between two characters: Mom and Cel (mom and daughter, mom has passed away and is an angel who visits her daughter)
Your dialogue should include: an ORIGINAL TITLE, a BELIEVABLE SETTING, and at least one (1) CONFLICT between your characters. Must be double spaced. Max 3 pages.
Model of a play dialogue attached.
Analyze and/or apply some aspect of communication and negotiation in employee relations.
In this paper you could develop, and produce a detailed strategy for how to implement, a training session on some area of communication and negotiation in employee relations for a given organization. The training session produced could either be a workshop or a written information packet. The paper should consist of two major sections;
(1) A rationale for why the training material is needed in the organization. Your rationale should be supported by relevant research on theorganization;
(2) A detailed training packet. The packet should include all information and materials that will be used. It is expected that a literature based rationale for why you chose the specific material included in the training would be provided.
5 pages, not including introduction, conclusion, and references
This assignment is based on the Sof-A-Logue scenario linked above.
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A Customer Focus
After you determine what you are selling, the next critical part of the marketing plan is to understand to whom you are selling. Knowing the customer is essential to ensure that the company is delivering the right message to the right market. Marketing success is about turning sales leads into profits. Not only should a company focus on its current customers, but it must also be constantly finding ways to recruit new customers.
The Customer Profile
You have been asked by your supervisor to present a customer profile brief to senior management about the evolving customer for the product. The brief will focus on 3 sections, specifically related to defining your product’s customer demographic and psychographic profile, customer relationship management (CRM), and customer satisfaction metrics.
Surf the following 2 Web sites to find out more about today’s customer and using marketing research to develop customer profiles:
http://www.nielsen.com/us/en/nielsen-solutions.html
http://www.mymarketprofile.com/
Click “Browse Research – About Market Research” on the lower-left menu
Customer relationship management is about managing current and prospective customers for strong and long customer relationships.
Using information from the 2 Web sites and articles from the library’s full-text databases, create a customer profile brief:
Develop a demographic profile of the potential customer segment.
List at least two demographic tools you can use to help develop the demographic profile.
Define the psychographic profile of your customer.
Customer relationship management: Find two CRM tools that help companies identify pertinent information about their customer segments.
How will you use these tools to manage the customer relationship?
Why is CRM important in today’s competitive marketplace?
Customer satisfaction: From your product guarantee policy, detail how you will incorporate customer satisfaction metrics into your plan. Explain why customer satisfaction metrics are important.
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Action on the IOM Report
An Institute of Medicine (IOM, 1999) report was a wake-up call for both the general public and healthcare providers regarding the problem and tragic consequences of medical errors. According to the report brief, “At least 44,000 people, and perhaps as many as 98,000 people, die in hospitals each year as a result of medical errors that could have been prevented” (IOM, 1999, p. 1). The report recommends a four-tiered approach as a strategy for addressing this problem. Read the IOM report.
These actions have been evaluated in recent years through several approaches. For this assignment, read the initial IOM (1999) report and then evaluate how the healthcare system has responded to each of the four recommendations made in the report. Use two resources to find information about how the US healthcare system is acting on the four recommendations in the IOM report. You may use journal articles, government reports, reports or findings of public organizations, and other authoritative sources. The following are resources of information on the recommendations as well:
The first recommendation (about creating leadership) refers to the Agency for Healthcare Research and Quality (AHRQ). Use the AHRQ website.
The third recommendation (about actions of oversight organizations, professional groups, and group purchasers of healthcare) identifies The Leapfrog Group.
Health Policy Brief provides an overview of implementations of this report as well.
Respond to the following:
Which of the IOM recommendations do you feel provides the greatest impact on patient safety? Why?
Assess the US healthcare system’s actions regarding the four recommendations in the IOM report. Which recommendation provides the most impact on patient safety? Which provides the least? Justify your answer.
Provide an overall assessment of how the US healthcare system is performing with regard to patient safety in response to the IOM recommendations.
Submission Details:
To support your work, use your course and textbook readings and also use the South University Online Library. As in all assignments, cite your sources in your work and provide references for the citations in APA format.
Your initial posting should be addressed at 300-500 words. Submit your document to this Discussion Area by the due date assigned of this Week. Be sure to cite your sources using APA format.
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An Institute of Medicine (IOM, 1999) report was a wake- appeared first on homework handlers.
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