Customer Service Module 5 Discussion

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Working in healthcare can be stressful at times, especially when you are trying to maintain multiple practitioners schedules and patient visits. Many times, schedules get delayed, which causes some frustration for the practitioner, staff, and patients. Effectively working with your coworkers will help to alleviate these issues.

Utilizing the content from your assigned readings and online lectures, explain how you would manage an upset physician who wants to know why her schedule is behind and each department (Administrative Assistants, Nurses, Medical Assistants) are blaming one another for the delay. What can individuals and an organization do to prevent these types of issues and conflict from occurring?

Discussion: Organizational Policies And Practices To Support Healthcare Issues

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Quite often, nurse leaders are faced with ethical dilemmas, such as those associated with choices between competing needs and limited resources. Resources are finite, and competition for those resources occurs daily in all organizations.

For example, the use of 12-hour shifts has been a strategy to retain nurses. However, evidence suggests that as nurses work more hours in a shift, they commit more errors. How do effective leaders find a balance between the needs of the organization and the needs of ensuring quality, effective, and safe patient care?

In this Discussion, you will reflect on a national healthcare issue and examine how competing needs may impact the development of polices to address that issue. 

To Prepare:

  • Review the Resources and think about the national healthcare issue/stressor you previously selected for study in Module 1. My healthcare issue/stressor is the looming faculty shortages.
  • Reflect on the competing needs in healthcare delivery as they pertain to the national healthcare issue/stressor you previously examined.

Post an explanation of how competing needs, such as the needs of the workforce, resources, and patients, may impact the development of policy. Then, describe any specific competing needs that may impact the national healthcare issue/stressor you selected. What are the impacts, and how might policy address these competing needs? Be specific and provide examples.

Answers all parts of the discussion question(s) expectations with reflective critical analysis and synthesis of knowledge gained from the course readings for the module and current credible sources. 

Supported by at least three current, credible sources.

Written clearly and concisely with no grammatical or spelling errors and fully adheres to current APA manual writing rules and style.

EHD7

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 Research the variety of enumeration tools available. Select one tool and explain what it does, how it works and what type of information it extracts (example:  Softerra LDAP Browser is the industry-leading software for browsing and analyzing LDAP directories. It provides a wide variety of features for handy viewing of directory contents, getting information about directory infrastructure and objects.) 

300 words

CASE 8

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Physical Security Threats Case Study

This case study builds upon your Unit VII Case Study assignment, which should be reviewed, along with the professors feedback, before completing this assignment. 

Now that your clients network is up and running, it is time to consider the threats. For the purpose of this assignment, assume the network is located in the area where you currently live (or have lived). 

First, briefly summarize the three physical threat categories based on your location and what techniques you could use to mitigate them for your clients network: 

  • natural threats, 
  • human threats, and 
  • controlled access threats. 

Next, discuss how you would secure the wireless communications component to the network. 

Last, Identify two techniques and/or tools that should be used when developing a system solution for your client. 

Your case study should be at least one page in length, not counting the title page and reference page. Your paper should be double-spaced, use 12-point size Times New Roman font, and contain one-inch margins. Section headings are encouraged to help organize your paper. Your paper must be written using APA format. You must cite at least one academic source, which can include one of your e-textbooks.

***NO PLAGIARISM PLEASE****