Costa’s Customs’ management has been warming up to new ways that they can utilize digital marketing methods, and much of the focus has been on social platform strategies. Costa’s Customs’ management are beginning the initial stages of choosing which platforms and strategies to use. You’ve been called on to weigh-in and provide some social marketing suggestions to Costa’s Customs. The company is asking you to write an initial report identifying and outlining some potential social opportunities.
The following should be completed in your report to Costa’s Customs:
    Select 4 specific social platforms that you believe the case company should utilize.
o    Provide an overview of the strengths and weaknesses of each platform choice and explain why you think they’re a good fit for Costa’s Customs.
o    Support each platform choice with observations from the company profile.
    Explain which social media strategy you’d recommend utilizing for each chosen platform (two total).
o    Choose from creating diverse content marketing, reaching influencers, and utilizing brand advocates.
o    Layout the general details for how you’ll implement those strategies.
o    Highlight the connection between strategy and platform.
    Identify a rung from the social technographics ladder that will be targeted for each chosen platform (two total).
o    Justify and explain your choices.
o    Highlight the connection between technographics group, strategy and platform.
For example, you may choose to utilize Yelp (platform) to reach out to brand advocates (strategy) while catering to critics (social technographics category). All of these choices must be explained, connected to each other, and connected to case document facts that make it a good choice for the business. The general details of the strategy, such as messaging popular Yelp reviewers or offering coupons to customers that enter a review, should also be laid out. It’s important to be detailed and to support your decisions as part of this report is convincing management to listen to your advice and opinions.
REQUIRED IN ASSIGNMENT
Introduction included an executive summary of paid and organic search’s strengths/weaknesses, providing full historical context and well-defined best practices.

Identified how organic and paid search campaigns could be created and what results might happen along with well-defined reasoning.

Adwords text ad and organic search result included both title and description, followed character limits, was written with company goals in mind, and a justification for each was provided.

Conclusion summarized why it is important to pursue both paid and organic search campaigns, highlighted differences in terms of speed of effectiveness, and demonstrated an understanding of associated costs short vs. long-term.

As the regional sales manager, you are part of the Customer Service Task Force for IHE. During a monthly meeting, you became aware of a reoccurring challenge the customer service team is experiencing. When current or potential customers contact customer service to inquire about the new spice blend,’ the customer service team cannot answer basic questions or offer a level of service that your sales force often promotes in their communications with buyers. This occurs via telephone and email inquiries as well as when potential clients use your website and social media pages as a point of engagement.
In particular, the customer service team is unable to utilize the training that they have had on handling inquires such as these since the product offering is new and more complex than your day-to-day product offerings.
You need to prepare a training manual that focuses on the new product offering. The training manual will need to include:
    Introduction to build the value of the customer service team supporting the company’s sales efforts
    Key customer service skills and areas of expertise needed to be effective
    Establish a process to guide a customer service team to share basic sales information with customers/potential customers
    A recommendation to utilize customer service technology to enhance the experience for potential customers. (You can assume that the customer service teams have access to technologies such as a CRM package, social media accounts, website FAQ’s, etc.)