In this course, you develop a comprehensive Course Project: Promoting Health CareQuality. To initiate this project, this week you examine the systems and structures of anorganization with which you are familiar.Organizational Systems and Structures, Part 1Section 1: Organizational Systems and Structures EvaluationWhen a problem related to health care quality and patient safety arises, there can be aninclination to focus on a specific event rather than to examine the larger contextsurrounding it. Analyzing the systems and structures within an organization provides afoundation for generating a fuller understanding of how and why the event occurred andfor developing strategies to address the underlying issues. Perhaps more importantly,such an analysis can be used to proactively identify potential challenges and improveorganizational systems and structures in order to promote positive outcomes.In the first section of your Course Project, you analyze the systems and structures of ahealth care organization with which you are familiar.To prepare:Identify a health care organization with which you are familiar; one that you will beable to sufficiently analyze to complete the full scope of the Course Project. (Refer tothe Course Project Overview as needed.)Select two or more of the following frameworks:· Learning organizations· Complex adaptive systems (CAS)· Clinical microsystems· Good to great· The 5 PsWith these frameworks in mind, analyze the systems and structures of theorganization. Be sure to research and consider:· Mission, vision, and values· Strategic plan, goals, and objectives, if possible· Key operational processes and patterns· Information technology use· Organizational priorities and investments, as indicated by financial dataWeek 4: Organizational Systems and Structures, Part 2Section 1: Organizational Systems and Structures EvaluationAs you continue your evaluation of a health care organization, it is essential to payattention to culture. Organizational culture provides the context in which all interactionsand processes occur and is therefore central to any effort to enact change.To prepare:Continue to analyze your selected organization, as indicated in Week 3 (Section 1 ofthe Course Project).Continue to analyze essential elements of organizational culture and evaluate theinfluence of culture on the ability to achieve goals within your selected organization.To complete:Write a 3- to 5-page paper in which you:· Provide a description of the organization that you selected· Present your analysis of the organization with attention to:· Its mission, vision, values· Strategic plan, goals, and objectives· Key operational processes and patterns· Information technology use· Organizational priorities and investments, as indicated by financial data· The essential elements of the organization’s culture· The influence of culture on meeting organizational goalsSection 2: Quality Improvement IssueTo help you move forward with your Course Project, this week you identify a qualityissue that you would like to address and submit a description of this issue for Instructorfeedback.Your proposed issue should reflect a genuine need for improvement within yourselected health care organization. Through your Course Project, you will analyze this issue and propose strategies to improve outcome(s), including the redesign of a relatedprocess.To prepare:· Review the six quality improvement aims from the Institute of Medicine (IOM)· Safe: Avoiding harm to patients from the care that is intended to help them.· Effective: Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit (avoiding underuse and misuse, respectively).· Patient-centered: Providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions.· Timely: Reducing waits and sometimes harmful delays for both those who receive and those who give care.· Efficient: Avoiding waste, including waste of equipment, supplies, ideas, and energy.· Equitable: Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status.· Conduct a search of the literature to help you identify a specific issue that warrants attention and action to promote quality improvement.· Consider what you have surmised thus far through your analysis of the organizationthat you selected. What have you noticed that could help you identify a quality related need for improvement? For instance:· What has captured your attention in meetings, reports, and/or daily activities?· Have you noticed discrepancies between activities in the organization andrecommendations in the research literature, quality standards, and/or theorganization’s stated policies and procedures?· If so, what do you think could be the reason(s) for variations or gaps betweenwhat you have observed and what is recommended?Identify a quality improvement issue that you would like to investigate for this project.Note: Review the Course Project Overview/full instructions, located in the Week 3Learning Resources, as needed to identify a quality improvement issue that is viable forcompleting the full scope of this project. Once you receive a response from yourInstructor on the quality improvement issue that you submit, be sure to integrate his orher feedback before moving forward with Section 3 of your Course Project.To complete:Write a brief description of the quality improvement issue that you would like to addressfor your Course Project.

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DUE IN 14 HRS!!!!!!!!Case Study – Hal’s WoodworkingHal Donovan started an ordinary hardware store, named Hal’s Hardware in Sandusky, Ohio, in 1988. He had been working during his summer vacations from college for a long-established hardware store and decided he liked the business. Hal’s Hardware developed an excellent reputation as a friendly neighborhood store. The store managers are all active in the community and the store regularly sponsors youth sports teams and supports local charities. When hired, salespeople go through a comprehensive training program that includes skill training in the areas of the store in which they will work (plumbing, electrical, power tools, flooring, garden, and so on), and they are trained in customer service skills. As a result of this focus on service, Hal’s Hardware became a community gathering place.Hal offers classes and workshops for the homeowner and hobbyist three evenings each month and regularly schedules seminars for professional customers on weekday mornings. Many of these workshops and seminars are underwritten and taught by manufacturers to promote their products, but an increasing number are being created by Hal’s Hardware staff members.In recent years, Hal has become concerned that the business is no longer growing. The store is facing increasing competition from hardware chains such as Home Depot and Lowe’s. These national chains have opened many new stores, and they are larger, carry more items, and offer lower prices on some items. The competition is fierce; for example, Hal’s Hardware closed its lumber department because of this competition. The national chains buy lumber in such large quantities that they can offer far lower prices. Hal matched his larger competitors’ prices, but found he was unable to earn a profit on lumber sales and that department consumed a large amount of floor space in the store.Hal was worried that this sort of problem could develop in other departments, so he began looking for ways to add value to the customer experience, especially in ways that the national chains were not willing or able to do. For example, Hal has found that many people want to try out a new power tool in person before they spend hundreds of dollars on a purchase. Thus, Hal’s Hardware created a tool demonstration area staffed with salespeople who are experts in power tool operation. For each major type of power tool (drills, power saws, joiners, grinding tools, and so on), Hal created a small booklet of hints for using that type of tool. Hal’s salespeople give these booklets to customers as free handouts. They also sell Hal’s own low-cost instructional DVDs.Hal’s Hardware currently has a Web site that includes general information about the company, directions to the store, and hours of operation. Hal is thinking about expanding the Web site to include online shopping. He is hoping that customers might find the Web site to be a useful way to order items, see whether items are in stock at the store, and comparison shop among different brands of a particular item. Hal also hopes that the Web site might reach customers who are not located near the store, but he realizes that some of his products do not have ideal shipping profiles.Hal has been talking with Sarah Johnson, his most senior store manager, about his idea for adding online sales to the Web site. Sarah has been with the company for 20 years and has organized a number of the classes held on Saturday afternoons in the tool demonstration area. After hearing Hal’s ideas, she expressed some concerns. Sarah explained that going online with their entire product line might not make any sense because the competition for common tools is likely to be just as fierce online as it is in the store now. She has noticed that there seems to be a solid core of customers who are interested in serious woodworking and who show up for a lot of the classes. These customers buy some of the best, and most expensive, tools that the store sells. Many times, she finds that she has to specially order tools for these customers when they are working on a specific project.Sarah suggests to Hal that they might want to take the business in a different direction online and sell only the high-end specialty tools to dedicated woodworkers and cabinetmakers. These items yield much higher margins than the regular tools and the salespeople who Hal has hired are eager to develop videos and instruction sheets that would appeal to this more skilled and specialized audience. Sarah suggests that they call the new online business Hal’s Woodworking to distinguish it from the general hardware store business. She suggested that Hal take a look at Web sites such as Highland Woodworking and Woodworker’s Supply to get a better idea of the online store she has in mind. This week’s assignment is to;Conduct a SWOT analysis for the existing Hal’s Hardware store. You can use the information in the case narrative, your personal knowledge of the retail hardware and tool industry, and information you obtain by following the Web Links or doing independent searches of the Web as you conduct your analysis. Create a diagram similar to Figure 1-12 to summarize your SWOT analysis results.Conduct a SWOT analysis for Sarah’s proposed Hal’s Woodworking online business. You can use the information in the case narrative, your personal knowledge of the retail hardware and tool industry, and information you obtain by following the Web Links or doing independent searches of the Web as you conduct your analysis. Create a diagram similar to Figure 1-12 to summarize your SWOT analysis results.Based on your SWOT analysis of the proposed online business, write a report that includes a summary of your assumptions and a list of specific recommendations for Hal’s Woodworking. These recommendations should specify the types of content that should appear on the Website, the features that Hal should make available on the site, and how the site might overcome any of the weaknesses or threats you identified in the SWOT analysis. Be sure to include an outline any costs or benefits that the company might experience by operating both businesses at the same time. Online businesses can find it difficult to establish trust with its customers; so how will Hal’s Woodworking Website attempt to overcome this challenge? How might Hal leverage its reputation as a friendly neighborhood store and its community involvement in an online environment? What factors of the “Second and Third Wave of Electronic Commerce” will you incorporate into Hal’s new website? The following requirements must be met:Write a paper using Microsoft Word in APA 6th edition style.Use an appropriate number of references to support your position, and defend your arguments. The following are examples of primary and secondary sources that may be used, and non-credible and opinion based sources that may not be used.Primary sources such as government websites (United States Department of Labor – Bureau of Labor Statistics, United States Census Bureau, The World Bank), peer reviewed and scholarly journals in EBSCOhost (Grantham University Online Library) and Google Scholar.Secondary and credible sources such as CNN Money, The Wall Street Journal, trade journals, and publications in EBSCOhost (Grantham University Online Library).Non-credible and opinion based sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. should not be used.Cite all reference material (data, dates, graphs, quotes, paraphrased statements, information, etc.) in the paper and list each source on a reference page using APA style. An overview of APA 6th edition in-text citations, formatting, reference list, and style is provided here.

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