Key Assignment Draft

Part 1 Tasks (Week 4)

Training Manual

In this assignment, you will begin to develop a training manual that will be utilized for training new employees including certified medical administrative assistants (CMAAs) who are hired to work in the front office of a medical clinic or physician practice.  In this week you will prepare one-half (1/2) of a training manual.  The second half of the manual will be completed in Week 5.

Practice managers hire CMAAs to help manage the increasing complexities of patient care and practice management, while also helping to implement cost-effectiveness and efficiency. The responsibilities of a CMAA can be tailored to the needs of the practice. Front-office functions include managing patient flow and handling a wide range of tasks that have been discussed in the past few weeks. CMAAs may convey clinical information on behalf of the physician and follow clinical protocol when speaking with patients, but cannot exercise independent medical judgments. CMAAs also help to optimize patient flow, enabling the practice physicians to see more patients with efficiency, all while following the State’s scope of practice and working under the supervision of a licensed physician.

Note: Content from Weeks 1-3 IPs can be wholly or partially used as necessary to address the specific Key Assignment tasks shown below. You should take into account any instructor feedback from those IPs.
The project deliverables for this week are as follows:

Training Manual

• Title page
  • Course number and name
  • Project name (“Medical Practice Training Manual”)
  • Your name
  • Date
• The training manual should include the following topics:
  • Introduction to the health care facility
    • Explain the mission and services provided by the facility
    • Explain the type of healthcare delivery model that this facility represents and the difference between this model and that of other facilities in the same region
    • The organization’s structure
• Office procedures
  • The Practice Management System and other Software Systems
    • Description of the practice management system
    • The administrative role of the practice management system
    • The role of the practice management system in billing and coding
  • The process of checking patients in and out
    • Recording patient demographic and insurance information
    • HIPAA forms to be reviewed with first time patients
    • HIPAA rules and regulations to protect patient privacy
    • Interacting and communicating with patients professionally
    • Scheduling patients
    • Receive, triage, and route patient phone calls