Compare and contrast (a) the core values that the organization espouses and (b) the values reflected by the organization’s actions in your consumer experience.
Write an essay that is a minimum of two pages in length, analyzing a negative experience you have had as a consumer. Specifically, discuss the following points.
1. Tell the story, in detail, of a specific negative experience that you had as a consumer.
2. Discuss the core values espoused by that organization. Incorporate information about that organization’s values using resources about the organization found in the Waldorf Online Library, the organization’s website, a YouTube video created and posted by the organization, and/or the organization’s social media sites. (If this is a small organization that does not have a website, YouTube, or social media sites, and no library resources are available on this organization, rely on your observations of the organization’s espoused values.)
3. Compare and contrast (a) the core values that the organization espouses and (b) the values reflected by the organization’s actions in your consumer experience.
4. In your analysis, integrate the concepts, and support your analysis with library resources. Incorporate a minimum of five resources in your essay. Of the five resources, include a minimum of three resources from the unit lesson, readings, or other sources from the online library. Of the five resources, at least one resource should be a primary source (e.g., website, social media site, or YouTube video posted by the organization), which emphasizes the organization’s espoused values.
Use APA style.
Argyris, C. (2000). Flawed advice and the management trap. New York, NY: Oxford University Press.
Argyris, C. (2004). Reasons and rationalizations: The limits to organizational knowledge. New York, NY: Oxford University Press.
Argyris, C. (2010). Organizational traps: Leadership, culture, organizational design. New York, NY: Oxford University Press.
Argyris, C., & Schön, D. A. (1996). Organizational learning II: Theory, method, and practice. Reading, MA: Addison-Wesley. Bandura, A. (2002). Social cognitive theory in cultural context. Applied Psychology: An International Review, 51(2), 269-290.
Bellah, R. N., Madsen, R., Sullivan, W. M., Swidler, A., & Tipton, S. M. (2008). Habits of the heart: Individualism and commitment in American life (3rd ed.). Berkeley, CA: University of California Press.
Friesenborg, L. (2015). The culture of learning organizations: Understanding Argyris’ theory through a socio-cognitive systems learning model. Forest City, IA: Brennan-Mitchell.
Kitayama, S., Duffy, S., & Uchida, Y. (2007). Self as cultural mode of being. In S. Kitayama & D. Cohen (Eds.), Handbook of cultural psychology (pp. 136-174). New York, NY: The Guilford Press.
Oyserman, D., & Lee, S. W. S. (2008). Does culture influence what and how we think? Effects of priming individualism and collectivism. Psychological Bulletin, 134(2), 311-342.
Palmer, P. J. (2004). A hidden wholeness: The journey toward an undivided life. San Francisco, CA: Jossey-Bass.
Schein, E. H. (2010). Organizational culture and leadership (4th ed.). San Francisco, CA: Jossey-Bass.
Trompenaars, F., & Hampden-Turner, C. (1998). Riding the waves of culture: Understanding diversity in global business (2nd ed.). New York, NY: McGraw-Hill.
Waggoner, M. D. (2011). Sacred and secular tensions in contemporary higher education. In M. D. Waggoner (Ed.), Sacred and secular tensions in higher education: Connecting parallel universities (pp. 1-17). New York, NY: Routledge.
