Week 1 discussion Principles of Management (graded) Which of the Principles of Management functions do you see as the most important? Is one more important than another? Explain your answer. What did you learn from the interactive tutorial about the principles of management that can be applied in the management of an HIM department? Sources of Employment Law (graded) Abu Okari Al-Amin, an African-American man in his mid-20s, was recently hired by the HIM department to manage its photocopying, mailing, and office supplies center. In this role Mr. Al-Amin has regular contact with virtually all of the 25 staff in the department and employees and some physicians from other adjacent departments. Mr. Al-Amin is quite articulate, personable, and knowledgeable in his areas of responsibility. However, his long dreadlocks, Afro-Caribbean clothing style, his playing Reggae music on his lunch breaks, and (in the words of one white employee with 25 years of seniority) his using of “militant language” seemed to discomfort or threaten some of the staff. However, no real problems surfaced until one of the coders, Ms. Joyce Kim, an older Korean-American woman, filed a complaint with her supervisor, Leah Solomon, against Mr. Al-Amin for using “dirty” language in her presence, including the use of ethnic slurs, and otherwise treating her with disrespect. Ms. Kim also claimed that she smelled what she thought might be marijuana when he was close to her. The alleged incidents took place with no other witnesses to corroborate the facts. Ms. Solomon presented the complaint to Mr. Al-Amin in a one-on-one meeting to give him the opportunity to respond to the charges. Although Mr. Al-Amin conceded that he was not comfortable with Koreans because of tension with Korean Businesses in his neighborhood, he denied that he said anything disrespectful or abusive to Ms. Kim. He admitted to using some colorful street language with her that he used regularly with everybody and that no offense had been intended. He brushed off the reference to any drug use. Class, as the employee’s supervisor, what steps would you take next to resolve this issue? Week 2 discn Employee Hiring (graded) Review the You Decide scenario for this week. The scenario introduction follows. You are the Director of HIM for ABC Hospital and are interviewing for a position of Assistant Director. This is a 500-bed, acute care facility. As has historically been common in many HIM departments, most of the staff members are Caucasian females, primarily in their 40s and 50s. There is a night shift supervisor in the department who was hired immediately after graduating school with a master’s degree and RHIA certification and has limited HIM experience. You know that your hospital is encouraging more diversity when hiring staff members. You posted the job opening saying that an RHIT or an RHIA is required with a strong preference for an RHIA. Preference may be given to those with a master’s degree. Five years of experience in an HIM department is required. Respond to the questions asked in the You Decide activity in this discussion, and explain your answer using information learned in this week’s lecture about hiring and using the employment law issues studied last week. Employee Training (graded) Excessive employee turnover can be a major problem, with potentially adverse effects on productivity, stability, and employee morale. Often, turnover in healthcare is greatest in the jobs characterized by low pay, routine (nonchallenging) work, and limited prospects for career mobility without increased education and professional credentials (e.g., filing clerks and nursing home aides). How does an effective orientation program enhance employee retention? Week 3 discnn HIM Departmental Workflow (graded) Identify office space and workflow considerations as they relate to the various functions of the department. How will this vary based on the size of the organization? HIM Performance Improvement (graded) Assume you are the manager of an outpatient clinic that is part of a larger healthcare system. Complaints from patients about your clinic have recently increased in frequency and intensity. Some of your patients have complained about long wait times in the reception area. Others have expressed dismay over the rudeness of clinic staff members. You decide to talk to the staff members about these problems. The receptionists are very defensive and say that the secretaries in the back office won’t help with the phone calls, so they have to take all the calls while trying to register patients. You talk to the secretaries, and their story is just as negative. They say that they have been asked to assume more responsibilities without additional help. They also complain that the receptionists keep transferring calls to them that the receptionists should handle. The nurses are very upset with the secretaries who will not retrieve the patients’ health records, which causes longer waiting time for patients. The nurses are also annoyed because the receptionists interrupt their work to ask questions. The physicians feel that they cannot do anything more because their days are very chaotic, and they are stressed. They think the solution is to hire more front office staff. What performance improvement tool(s) should you use to identify all the possible reactions as to why patient complaints are increasing? What performance improvement tool(s) should you use to gather information to confirm the actual reasons for patient complaints? Week 4 discn Productivity Monitoring (graded) Identify the functions provided by the HIM department that require productivity to be monitored. Why is this important? How will the monitoring vary based on the type of healthcare delivery setting? Health Record Documentation (graded) Discuss the basic information that is required for all health record documentation. What documentation will vary, based on the different healthcare delivery setting? Week 5 discussions Survey Preparation (graded) The hospital is due for a Joint Commission accreditation survey in 6 months. The CEO asks for a report regarding the medical staff’s compliance with The Joint Commission requirements for delinquent records for last year. He or she wishes to avoid a citation related to the number of delinquent records. What, exactly, is the information that the CEO requests, and why is this important to not only the everyday operations of the HIM department, but also to the survey? Health Care Registry Development (graded) Find examples of diabetes registries on the internet. What is the purpose of the registry, how is the data obtained, and how is the data used in the management of diabetes? Week 6 discnn Clinical Databases (graded) We identified in the lecture the various clinical databases required by the federal government. What is the purpose of requiring these databases? What makes the information being collected important? 2 Management of Databases and Indices (graded) Data have been collected upon completion of the surgical informed consent form. More than 200 records have been reviewed for the presence of the following data items on the consent form: date and time the consent was completed and explained to the patient, the type of surgery performed, risks or possible complications of surgery, the patient’s signature, the date and time of signing, the physician or surgeon’s signature, the date and time of signing, the witness’ or nurse’s signature, and the date and time of signing. In order to set up a database with the information obtained, what column heads do you create, and how do you document the presence or absence of a data item on the consent form? week 7 discn Characteristics of a Data Quality Program (graded) There are several characteristics of data quality that are presented in your textbook. Why are these characteristics important? Provide examples. Implementation of an HIM Service (graded) What are some other services or functions that can be provided by the HIM department? Select a service or function and describe how to plan a transition to assume that responsibility. assignment 1 Assignment View the Organizational Management Tutorial located in the Week 1 Lecture. Write a short paper (1–2 pages) that describes the application of one of the four management principles to an HIM function or service. You will want to choose from either planning, organizing, controlling, or leading. Determine how to apply this principle to a function or service from the HIM department. Remember to present the information in the paper as if you are the HIM manager. Include references and in-text citations in APA style. The cover page, title page, and reference pages do not count towards the 1–2 page range. Here is the rubric for this assignment. Quality of content – 70% of points Organization and cohesiveness of work – 20% of points Proper APA citation (if applicable), grammar, and spelling – 10% of points Note – point deductions beyond the percentages noted above can be made for work that does not meet the minimum page count (if applicable), and or if uncited material is present. Submit your assignment to the Dropbox located on the silver tab at the top of this page assignment 3 Assignment Complete the Work Space Management interactive in this week’s lecture. Workflow Assignment – Copy and paste the completed room designs, and answer the following questions. This assignment can also be found in Doc Sharing. The following is the grading rubric for this assignment. Traditional Room Redesigned (20%) Explain why you put the desk or equipment where you did. (10%) Explain your rationale for using the equipment. Did you use all the equipment available, why or why not? (10%) Do you have suggestions or recommendations for the room? (10%) Modern Room Redesigned (20%) Explain why you put the desk or equipment where you did. (10%) Explain your rationale for using the equipment. Did you use all the equipment available, why or why not? (10%) Do you have suggestions or recommendations for the room? (10%) Submit your assignment to the Dropbox located on the silver tab at the top of this page assignment 6 Complete the UHDDS Data Collection tutorial located in the Week 6 Lecture. Once completed, you will need to submit the UHDDS form from the tutorial to the Week 6 Assignment Dropbox. In order to save your work, you will need to do a print screen of the completed worksheet. This will then need to be pasted into a Word document by using the paste command. Please submit this document (.docx) to the Week 6 dropbox. Please note that you may get incorrect answers if your wording is not exactly the same as the computer; please do not worry if the words are not exact, as you will not be graded on this. Submit your assignment to the Dropbox located on the silver tab at the top of this page. Week 2 Course Project Assignment – Topic Selection (10 points) The topic area must relate to the HIM department functions and or services. Some examples of the types of training or in-service you may want to present to employees include, but are not limited to, employee motivation; confidentiality and security of personal health information; teamwork; safety in the work place; communication skills; electronic health record; quality improvement; insurance issues relating to Medicare, Medicaid, or HMOs; or conflict management. In Week 4, you are required to turn in an outline similar to the format listed below in order to obtain feedback from the instructor on your course project content (this is not a graded assignment, but it is required). Read the possible topic choices. Choose your term paper topic, and upload it via the Week 2 Dropbox titled Topic Selection. Your topic choice will be reviewed, and you will then receive feedback and or approval of your topic choice. You do not have to select one of the listed topics. If there is a labor relations topic that you want to write about that is not listed, let the instructor know. The appropriateness of the topic will be evaluated against which TCO your paper is intended to address. Possible HIM related Course Project Topics For your convenience, below is a list of possible topics for you to consider. If you have any questions, do not hesitate to ask. If there is not a topic listed here that you want to research and write about, contact your instructor so that the appropriateness (TCO related, broad enough, etc.) of your topic can be assessed. employee motivation (TCO 1) confidentiality and security of personal health information (TCO 2) teamwork (TCO 1) safety in the work place (TCO 2) communication skills (TCO14) electronic health record (TCO 4 and TCO 13) quality improvement (TCO 5) conflict management (TCO 2) survey readiness (TCO 9) Course Project Outline (not graded but required) The format for the PowerPoint presentation and paper must include the following, at a minimum.Once you begin your research, you will need to create an outline showing how your paper will be presented. A sample outline is below to help you create your outline. Submit your outline in the Week 4 Dropbox titled Outline. Title State what the training or in-service is about. Include your name, date, and the class. Objectives State what you expect the employees to learn from this training or in-service. This should be presented in bullet format. Body This includes information that you will present to employees to obtain the desired objectives and will include at least two visual aides. Conclusion This summarizes the most important points made in the training. References Course Project The presentation should be, at a minimum, 10 slides and should include at least two visual aides, such as a picture, table, or chart. Sound is optional.For this course project, you will complete a PowerPoint presentation and a paper. The presentation is to represent a simulation of a training or in-service that you present to employees who you are responsible for supervising in an HIM department. You will also contact an HIM director in your local area to discuss planning your presentation and to mentor you through it. The paper should be 3–5 pages in addition to the title page, abstract, and references. The Course Project is due in Week 6. Submit your assignment to the Dropbox located on the silver tab at the top of this page. For instructions on how to use the Dropbox, read these or watch this Tutorial See Syllabus Due Dates for Assignments & Exams for due date information. Grading Rubric Citation Help Category Points % Description Documentation and Formatting 15 7.5% A quality paper will include a title page, an abstract, proper in text citations, and a bibliography. The paper will use APA format, have double spaced lines, and be at least four pages in length. Organization and Cohesiveness 20 10% A quality paper will include an introduction based upon a well formed thesis statement. The logical order of the content will be derived from the thesis statement. The content will be properly subdivided into sections derived from the outline. In a quality paper, the conclusion will summarize the previously presented content and will complement the thesis statement from the introduction. Editing 15 7.5% A quality paper will be free of any spelling, punctuation, and grammatical errors. Sentences and paragraphs will be clear, concise, and factually correct. Content 50 25% A quality paper will have significant scope and depth of research to support all statements. Relevant illustration and examples are encouraged. A quality paper will employ sound use of reasoning and logic to reinforce conclusions. Power Point Slides 100 50% A quality PowerPoint presentation will have the same formats and theme throughout and will highlight the important topics. Total 200 100% A quality paper will meet or exceed all of the above requirements. Be certain to review the APA Style Guidelines video below, as well.Don’t forget to cite your sources properly, both parenthetically and in your bibliography or works cited. If you need assistance with proper citation, please refer to or visit the following Web site, which may also be beneficial midterm TCO 1. Which of the following best categorizes the group of adopters who comprise the backbone of the organization, are conventional and deliberate in their decisions, and form a bridge with other adopter categories? Student Answer: Innovators Early adopters Early majority Late majority Question 2. Question : TCO 1. Which of the following is not one of the traditional four managerial functions? Leading Controlling Planning Negotiating Question 3. Question : TCO 1. Which of the following describes decentralization in management? : The home office or senior executives make the important decisions. The positive and negative effects of decision-making affect the entire organization. Decision-making should be exercised by top management because that is where final authority rests. Decision-making authority is distributed to the lowest level of the organization because that is where it can be competently exercised. Question 4. Question : TCO 1. Which of the following management functions best describes the task of designing the structure of an organization in order to allocate resources? Planning Organizing Leading Controlling : 0 of 5 Comments: Question 5. Question : TCO 1. The leadership behaviors of an HIM manager that exhibit routine and continuing exchange of effort and commitment between managers and employees in dealing with the daily work refers to transactional leadership. transformational leadership. transrelational leadership. translational leadership. : Question 6. Question : TCO 2. The federal regulation that allows unpaid leave and provides job security to employees who take time off of work due to medical reasons for themselves or for family members is known as the Family and Medical Leave Act. Americans with Disabilities Act. Civil Rights Act of 1964. Fair Labor Standards Act. Instructor Explanation: Chapter 23 Points Received: 5 of 5 Comments: Question 7. Question : TCO 2. This Act’s purpose is to assure every working man and woman in the nation safe and healthy working conditions and to preserve human resources. Americans with Disabilities Act Civil Rights Act of 1964 Family and Medical Leave Act Occupational Safety and Health Act of 1970 (OSHA) Question 8. Question : TCO 2. Employees covered by the provisions of the Fair Labor Standards Act (FLSA) are called __________ employees. waged salaried exempt non-exempt : Question 9. Question : TCO 3. The main purpose for performing a job evaluation or analysis is to define the design of jobs and work processes that maximize the cost-effective use of Human Resources to support the mission and goals of the organization while addressing each employee’s needs, concerns, and goals. to provide a coherent and comprehensive summary profile of the employee’s credentials, including his or her specific skills; area of expertise; capabilities; and potential for professional growth. to develop and coordinate effective recruitment, selection, orientation, training, and career planning activities. to provide a written reference manual of organizational policies and procedures covering employee rights, benefits, obligations, norms and standards of conduct, and other expectations and constraints on employee behavior. Question 10. Question : TCO 3. Job classification Student Answer: is the simplest and the most subjective method of job evaluation. involves matching a job’s written position description with a description of a classification grade. is a commonly used system that places weights on each of the compensable factors in a job. is a complex, quantitative method that combines elements of both the ranking and point methods. Question 11. Question : TCO 4. Joe is hired as a floater in a health information department to fill in wherever help is needed. He learns the jobs of several employees. This is an example of outsourcing. physical training. cross-training. performance evaluation. Instructor Explanation: Chapter 24 Question 12. Question : TCO 4. Employee development is important for all of the following reasons except long-term survival and growth of the organization. keeping abreast of changing regulatory and accreditation requirements. keeping staff members busy when the workload is down. keeping the healthcare organization competitive with other facilities. Question 13. Question : TCO 6. The ultimate goal of reengineering is to increase productivity. reduce cost. satisfy customers. improve quality. Instructor Explanation: Chapter 22 Points Received: 0 of 5 Comments: Question 14. Question : TCO 5. The work division pattern in which everyone simultaneously performs a different specialized task is known as parallel work division. unit work division. serial work division. simultanous work division. Question 15. Question : TCO 5. Match the following terms to the appropriate definition. Student Answer: : This is used in the reinforcement of a standard whenever possible and appropriate. » 1 : Verbal Confirmation : This is used in policy manuals, procedure manuals, regulation manuals, and employee handbooks. » 5 : Documented Rules, Regulations, or Policies : This is used in job descriptions, equipment specification sheets, forms, and design guidelines. » 2 : Written Specifications : This is a sample health record. » 3 : Documentation Model : This is a generalized statement of a unit, department, or organizational standard. » 4 : Goal Question 16. Question : TCO 5. Match the terms with the appropriate definition. Student Answer: CORRECT : This are the physical environment factors of the workplace. » 1 : Aesthetics : This can influence morale, productivity, and job satisfaction. » 3 : Workspace Design : This is a Greek word that means natural law that helps employees with comfort and safety. » 2 : Ergonomics : These specify the level of service expected from a function. » 4 : Qualitative Standards : These specify the level of measurable work or productivity expected for a specific function. » 5 : Quantitative Standards Instructor Explanation: Chapter 22 Points Received: 9 of 15 Comments:
