Write a 700- to 1,050-word proposal, using the Five Step Planning Process, that describes how you might improve efficiency and customer service in your department by focusing on teamwork.

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HCS 325 Week 3 Individual Assignment Importance of Teams.
Resources: The Five Step Planning Process covered in class and the Sample Business Proposal at the Center for Writing Excellence

Consider the following scenario:

• As the manager of a busy call center in a health care organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.

Write a 700- to 1,050-word proposal, using the Five Step Planning Process, that describes how you might improve efficiency and customer service in your department by focusing on teamwork.

Address the following in your proposal:

• Why teams are essential to health care
• How teams are used in other industries, such as aviation, auto racing, the military, and so on
• How lessons from other industries might be applied in health care
• Which organizational processes support problem solving

Select one of the following facilities and obtain approval from your faculty regarding this choice. Indicate if this will be a new facility or the renovation of an existing structure. If it is a new or existing structure, also explain why the renovation or new facility is needed.

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Read the following information:

Health care facilities are unique and have clearly defined characteristics based on the needs of the facility or population being served. Poor design may lead to staff, visitor, or patient stress. In large facilities, inability to find a department may lead to frustrations and disorientation for older patients. Poor layout may also lead to staff inefficiencies or fines because of failure to meet regulatory requirements.

Resource: Facility Planning – Part III on the student Website

Download the SmartDraw Healthcare software located on your student Website in Week Four.

Complete a floor plan of the facility that you selected.

Select one of the following facilities and obtain approval from your faculty regarding this choice. Indicate if this will be a new facility or the renovation of an existing structure. If it is a new or existing structure, also explain why the renovation or new facility is needed.

An ambulatory care clinic

A clinic within a hospital, such as an emergency room, surgical center, or an OB unit

A family clinic

An outpatient clinic

A long-term care facility

Choose the template you want to use and it will then open in the SmartDraw software. From that point, you will be able to modify the template and add the information listed below. Once you have completed the floor plan and you are still in the SmartDraw software, save it as a Word .doc file. This will keep the file size small and you may post the file in your appropriate course folder.

Using your SmartDraw floor plan, focus on the following environmental design elements:

The healthcare structure

Diagnostic and treatment space equipment and location

Customer service and amenities, such as the reception desk, bathroom, shower, vending machine, and so forth

Clinical support areas, such as nurse’s station, charting areas, and so forth

Physician or dentist office space for patient consultation

Administrative offices

Building support, such as laundry, generator facilities, housekeeping, and so forth

Mechanical equipment, such as space for laboratory equipment, radiology equipment, gases such as oxygen, and suctions

Color and noise elements

Regulatory elements such as Occupational Safety and Health

Administration and ADA guidelines

Other elements such as IT or creative healing environmental ideas

Write a 350- to 700-word summary that includes the following information:

Reason you selected the floor plan you designed

Any recommendations or suggestions for completing your floor plan differently – what would you do differently next time?

Something that you learned from doing this process and completing your own floor plan

Review emerging standards of culturally competent care.

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Review emerging standards of culturally competent care. Here are possible resources to use:

DHHS Office of Minority Health

National Center for Cultural Competence

AHRQ

Annie E. Casey Foundation

Write a 2,800- to 3,500-word paper that explores the following topics in your workplace or a setting that you select for this discussion:

Define culturally competent care appropriate for your own workplace, based on your perusal of the assigned readings.

Identify the populations served and any issues of population vulnerability.

Comment on standards of cultural competence that appear to be met and any that are not met.

Identify how delivery of nursing care could be affected where standards are being met and where they are not being met.

Comment on solutions that could be implemented where standards are not being met.

Caring for People God’s Way

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Topic: Discussion Question from Caring for People God’s Way – Chapter 6 Dealing successfully with forgiveness issues is crucial to the health of any marriage. Consider Worthington’s “injustice gap” experiential theory as an explanation for the impact a personal offense has on an individual. Now consider his concepts of “decisional forgiveness” and “emotional forgiveness” as desired goals of the forgiveness process. Think of a past offense in your life and envision using the REACH process tool to move to a place of “decisional forgiveness” and “emotional forgiveness.” How would you respond to the process? What key points of resistance do you predict would challenge you?