What potential use would your facility have for the QI plan?

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Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services and
• Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.
Scenario Continued
Your CEO has informed you that the Hospital has been invited to appear on a local cable television news station to discuss the proposed QI plan and how it will be applied. You are instructed to create a presentation to put on the television show.
Instructions
specifically discuss how the QI plan will be applied by giving examples.
• Why are QI programs developed?
• What use are they for healthcare facilities?
• What potential use would your facility have for the QI plan?
include an introduction, a and details on each slide, and a conclusion. Make sure to use audience-specific language and tone in your PowerPoint. Remember, you would be presenting this on a cable television show. The presentation will be assessed on your overall knowledge of the content, organization of your presentation, proper and professionalism, and general clarity.

Create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data.

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Competency
Apply statistics to different quality methods in healthcare.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies
• Inpatient pharmacy services
• Geriatric services and
• Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.
Scenario Continued
Your CEO has requested that you provide employee training on Quality Improvement. You have done an initial survey of patient satisfaction, and the CEO has asked you to explain how the data will be analyzed, using this initial data.
Given the variety of complaints coming from both employees and patients, it is critical for everyone to understand the importance of conducting the survey and obtaining solid data.
Question Great
5 Good
4 OK
3 Fair
2 Poor
1 No Response Total
Facility and Convenience
Hours of Operations 10 17 3 0 10 0 40
Convenience of location 10 15 5 3 3 4 40
Cleanliness 11 14 8 4 3 0 40
Waiting time in reception area 9 16 0 4 11 0 40
Comfort while waiting 20 10 5 5 0 0 40
Staff
Explained procedure 17 9 8 0 6 0 40
Questions answered 11 15 7 2 3 2 40
Friendly and helpful 21 5 5 7 2 0 40
Knowledgeable and professional 6 21 4 3 3 0 40
Modesty respected 12 14 8 0 6 0 40
Confidentiality respected (HIPAA) 10 10 14 5 1 0 40
Overall Satisfaction
Overall impression of visit 30 0 5 3 2 0 40
Willingness to return 31 0 9 0 0 0 40
Likelihood of referring to others 32 0 4 3 1 0 40
Respondents were also asked about their wait times. Here is the data on wait times:
Number responding Wait time before being checked in at Reception
4 10 minutes
16 15 minutes
8 20 minutes
12 25 minutes

Number responding Wait time before being seen by a healthcare professional
2 10 minutes
6 15 minutes
10 20 minutes
22 25 minutes
Instructions
You are to create an agenda for the training and a memo with bullet points to present the statistical analysis of the initial data. The memo should include an explanation of each of the statistical results. In particular, you should be able to explain what the results mean to the facility.
Determine the percentages of the following:
• Percent who responded with a 5 (Great) on “Overall impression of the visit”
• Percent who responded with a 2 (Fair) or 1 (Poor) on “Overall impression of the visit”
• Percent who responded with a 5 (Great) on “Willingness to return”
• Percent who responded with less than 5 on “Willingness to return”
• In the area of “Facility and Convenience,” which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?
• In the area of “Staff,” which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?
What is the mean waiting time in the reception area?
What is the mean waiting time to see a healthcare professional?
Microsoft Word has many memo templates. In your memo, be sure to address each statistical analysis and what it means to the facility. Why ask these questions? How could the data be used for quality improvement?
NOTE – APA formatting, and proper grammar, punctuation, and form required.
An agenda can set the tone for a meeting. It is an important tool to ensure meetings are staying on track and meeting all of the objectives. Create a detailed meeting agenda for a meeting you will hold with your supervisor and fellow department heads discussing your findings (Hint: Microsoft Word has many agenda templates).
Make sure to include the following in the agenda:
a. Explain each statistical example
b. How that data would be used
c. The majority of the agenda should be focused on data analysis and its use in QI plans

Examine how process evaluation differs for impact and outcome evaluations.

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Program evaluation should be developed based on and in conjunction with the goals and objectives of the public health program. The PRECEDE-PROCEED model presents a good framework for the match between different program stages and objectives and the different types or levels of evaluation.

In this assignment, you will discuss the different types of evaluation and provide examples of how they may be used to evaluate public health programs. One categorization of evaluation is “process, impact, and outcome.” Another common categorization is formative (process) and summative (impact and outcome).
The distinction between impact and outcome is important for public health programs. ”Impact” refers to the immediate health or behavioral results. “Outcomes” are the long-term effects that may be difficult to measure but are important to identify.

Using the readings for this module, the Internet, and the Argosy University online library resources, review process evaluation, and outcome evaluation. Respond to the following:
• Examine how process evaluation differs for impact and outcome evaluations.
• Provide appropriate examples to illustrate your key points and support your statements with scholarly references.
Write your initial response in approximately 200 words.

Write a 750-1,000 word paper that analyzes the mission, vision, and value statements for a health care organization of your choosing. (Mission statements may sometimes be labeled as “purpose.

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Write a 750-1,000 word paper that analyzes the mission, vision, and value statements for a health care organization of your choosing. (Mission statements may sometimes be labeled as “purpose.” If there are multiple statements for your organization, please use the one designated as a “mission” statement.) Be sure to address the following: use provided link below


1. State the mission and vision of the organization.
2. Critique the mission and value from the selected organization as a starting point for strategic planning and plan development. Does the mission have characteristics of a good mission statement? Does the vision have characteristics of a good vision?
3. Identify the major organizational resources needed to accomplish the mission and vision.
4. Identify strategies to effectively manage resources to fulfill the organization’s mission.
5. Describe the substance of an organization’s strategic objectives and the contribution they make to the strategic planning process.