Comprehensive Case Analysis

For this Discussion, select one of the following cases to analyze:

• Case 1: “Reduction in Force at Sierra Veterans Affairs Medical Center,” on pages 501–509 ofHuman Resources Management in Healthcare
• Case 2: “Management Challenges of a Customer Service Center,” on pages 511–522 of Human Resources Management in Healthcare
• Case: African Gold, Inc.—Ethics and AIDS in the Workplace in Human Resources Management Applications

On your own, respond to the questions posed at the end of each case. (You will synthesize your responses in your Discussion posting.) Then, reflect on what you have learned throughout this course, and how this particular case furthers your thinking about human resources management in health care. What are the implications of this case and the insights you have gained for your work as a health care manager?

a response to the following:

• Identify the case you have selected in the first line of your posting.
• Synthesize your responses to the questions posed at the end of the case.
• Explain how this case furthers your thinking about human resources management, including the ethical considerations involved in business decisions. Describe the most significant implications of this case and what you have learned for your work as a health care manager.

Read a selection of your colleagues’ postings (including some postings that address the same case as yours, and some that address a different case).

to at least one of your colleagues’ postings that addresses a case you did not select for your initial posting. Pose questions and offer additional insights about the case and/or the points made in the posting to further the discussion.

Answer

Resources: Appendix A; and Medical Insurance

Complete Part A and Part B of your final project using critical thinking skills. These skills include suspending judgment and applying problem-solving skills and methods while conducting research. You must form evaluative decisions and provide your rationale after considering how you would design a medical office financial policy.

Decide on the type of medical office setting you prefer to research. Focus on that setting as you complete each portion of the final project.

Refer to Figure 14.1 in Ch. 14 of Medical Insurance, the Internet, and the University Library as resources. Search for medical office financial policy advice and sample policies.

Write an original 700- to 1,050-word medical office financial policy for Part A of your final project. In your policy, provide a minimum of three references other than your textbook, formatted according to APA standards. Include the following components in your policy:

Collection of copayments, deductibles, and past-due balances Arrangements for handling of unpaid balances Handling of payments for noncovered services Prepayment policies Policies for accepting cash, checks, money orders, and credit or debit cards Arrangements for sliding scales and low income payments Other pertinent policies you see fit to include based on your research Format your policy similarly to the examples you see online and in your text; however, your policy must include APA-formatted references.

Complete Part B of your project. Include the following the end of your financial policy: Add a separate section reviewing why you believe your policy is best suited to your selected type of medical office setting. Explain and provide support for your rationale in 525- to 700- words. Include a minimum of one reference to support your explanation and format your paper consistent with APA guidelines. You may use the same references to complete the supporting rationale that you used for the financial policy.