How does your service strategy develop a culture of customer service?

Research online at least 3 existing health care organizations for examples of mission and vision statements. Use them as a reference point when creating your own strategic plan.
You are to complete the following portions of your health care organization strategic plan:

Name your health care organization.
Describe the health care organization for which you are creating a strategic plan.

Include details about the population it serves and the services provided.

Identify the organization’s core competencies.

How are core competencies giving the organization an important difference in providing customer benefits and perceived value?
Identify the expectations and needs of the health care customer within that population.

Define the organization’s vision statement.

Where do you want this organization to go?
What is your personal vision for this organization?
Does the organization address customer service within the vision statement?
Does the organization address the commitment to quality and value?
Does your vision statement involve the employees?

Craft the organization’s mission statement.

What is the reason that this organization was created?
Does the organization address customer service within the mission statement?
Does the organization address the commitment to value and quality?

Describe the health care organization’s service strategy. Include strategies to create a healing environment within your organization that affects patients, visitors, and employees.

Be sure to address the following:

How does your service strategy develop a culture of customer service?
How does your service strategy create an environment for employees?
Identify how your service strategy is linked to the organizational vision and mission
Create a management performance plan that links action plans to the following issues:

Motivation
Empowerment
Training
Coproduction  with patients and families

Create an employee hiring, training, and retention plan that links action plans to the following issues:

Motivation
Empowerment
Training
Coproduction with patients and families

Identify how your action plans are linked to the following within your organization:

Vision statement
Mission statement
Service  strategy

Select a specific health care organization and identify its  mission statement

Details:

Select a specific health care organization and identify its  mission statement. As the leader of the HR department, you have been  asked to deliver an orientation presentation to new employees to  introduce the organization’s mission statement and provide an overview  of at least one key strategic initiative that aligns with the  organization’s mission statement. Part of your presentation should  provide the history and progress of the decision making process. Include  the following in your 8-12 slide presentation along with relevant  speaker notes for each slide:

Description of mission statement, vison statement, and at least one  strategic initiative (i.e. implementing an organization-wide health  record within a 2-year period).
Explanation of how the mission statement is utilized in the organizational planning process.
Description of the constraints of the selected initiative during the planning process.
Description of a few of the tools and techniques that could have been employed during the decision-making process.

While APA style is not required for the body of this assignment,  solid academic writing is expected, and documentation of sources should  be presented using APA formatting guidelines, which can be found in the  APA Style Guide, located in the Student Success Center.

The Six Aims of High-Quality Health Care

Counselors As Contributors to Health Care Reform

The training of  counselor educators and supervisors provides for instruction in the  wellness model, developmental stages of lifetime adjustment, early  intervention and prevention, and empowerment of clients. These values  seem perfectly matched for the re-focusing of health care on the early  stages of care rather than end-of-life care. An example of a health care  model that utilizes early identification of mental health issues and  has a client-centered approach to care is Intermountain Healthcare’s  Mental Health Integration model.

Intermountain’s Mental Health Integration  involves licensed mental health professionals working side-by-side with  primary care physicians. Together they are administering or reviewing  clients’ mental health screening instruments, consulting with physicians  on mental health issues, providing same-day brief counseling and  psycho-education, recommending referral for chronic and severe patients,  and working in a health care team along with other professionals. This  model engages community agencies such as the National Alliance for  Mental Illness (NAMI) to support patients and families in the treatment  process. Studies at Intermountain indicate that the Mental Health  Integration model provides higher quality health care at revenue-neutral  or reduced costs. The idea is for mental health workers to collaborate  across professional fields to increase quality health care.

The Committee on  Crossing the Quality Chasm: Adaptation to Mental Health and Addictive  Disorders offers the following six aims to achieve high-quality health  care:

“The Six Aims of High-Quality Health Care:

 

Safe—avoiding injuries to patients from the care that is intended to help them.

Effective—providing  services based on scientific knowledge to all who could benefit and  refraining from providing services to those not likely to benefit.

Patient-centered—providing  care that is respectful of and responsive to individual patient  preferences, needs, and values and ensuring that patient values guide  all clinical decisions.

Timely—reducing waits and sometimes harmful delays for both those who receive and those who give care.
Efficient—avoiding waste, in particular waste of equipment, supplies, ideas, and energy.
Equitable—providing  care that does not vary in quality because of personal characteristics  such as gender, ethnicity, geographic location, and socioeconomic  status”

Source: Institute of Medicine (Eds.). (2006). Improving the quality of health care for mental and substance-use conditions. Washington, DC: The National Academies Press. Retrieved from http://books.nap.edu/openbook.php?record_id=11470&page=57

To prepare for this Discussion:

Review the article,  “Integration of Mental Health into Primary Health care in Uganda:  Opportunities and Challenges.” Consider the challenges to integrating  mental health care into primary care and think about strategies for  overcoming these challenges.

Review the article, “Far  West Area Health Service Mental Health Integration Project: Model for  Rural Australia,” and think about how mental health care can be improved  by using a primary health care model.

Review the article,  “Reducing Harm Through Quality Improvement.” Consider the challenges and  opportunities presented by Intermountain Healthcare’s mental health  integration quality improvement program.

Think about how you think the implementation of the mental health integration model might affect you personally.

With these thoughts in mind:

Post a (200 Word APA Format) an  explanation of how you think you would be affected personally by the  implementation of the mental heath integration model. Be specific, using  the model and your situation to illustrate your points.

educate nurses about how the practice of nursing is expected to grow and change

As the country focuses on the restructuring of the U.S. health care delivery system, nurses will continue to play an important role. It is expected that more and more nursing jobs will become available out in the community, and fewer will be available in acute care hospitals.
Write an informal presentation (500-700 words) to educate nurses about how the practice of nursing is expected to grow and change. Include the concepts of continuity or continuum of care, accountable care organizations (ACO), medical homes, and nurse-managed health clinics.
Share your presentation with nurse colleagues on your unit or department and ask them to offer their impressions of the anticipated changes to health care delivery and the new role of nurses in hospital settings, communities, clinics, and medical homes.
In 800-1,000 words summarize the feedback shared by three nurse colleagues and discuss whether their impressions are consistent with what you have researched about health reform.
APA FORMAT PLEASE
NO PLAGIARISM
PLEASE INCLUDE CITATIONS AND REFERENCES.
THANK YOU.