role of customer service in terms of reverse logistics

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Define the role of customer service in terms of reverse logistics. Chose a real company and write about how the company handles and addresses customer service.
Incorporate at least one peer-reviewed reference from articles listed within the online APUS library. Your peer-reviewed source must also be cited within the body of the paper.

Submission Instructions:

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Written communication: Written communication is free of errors that detract from the overall message.
APA formatting: Resources and citations are formatted according to APA (6th edition) style and formatting;
Length of paper: typed, double-spaced pages with no less than 2 pages.
Font and font-size: Times New Roman, 12 points.