Examine the role of organisational culture in establishing successful KM practices at a company.

• Your reading week Task is to identify a suitable Case study on an organisation that has introduced a KM system to support your assignment. A: Identification of the case that you wish to work on in your assignment and an overview of the system in the case in no more than 500 words.You should be able to identify the following information from the case. • When the system was introduced • Why the system was introduced • What the system comprised of: for instance a web portal, a sharepoint system. You should also consider the non-technical areas such as communities of practice. Ensure that you have found a case that has sufficient information to help you answer the questions in the coursework. B: Create a table, compiled from credible sources, that identifies four to six critical success factors that you consider important for the successful implementation of a knowledge management system and a justification for your selection. This will help you think about what makes a KM system succesful and which of those factors, if any, you can identify in your case study. This will help you develop a solid foundation that you can use to structure your coursework. In the weeks that follow your tutor will provide you with times that they will be available to look over your preparation via email or in person Please note that you must complete this task and provide evidence of completion to your tutor or you will not be eligible to submit your final assignment for this module. • Prepare for Week 6 Your second task is to prepare for week 6 by reading the Case study on Toyota and making notes to help you with the following questions. • Analyse Toyota’s efforts in terms of knowledge creation, dissemination and preservation. What are the special charecteristics of KM at Toyota? • Examine the role of organisational culture in establishing successful KM practices at a company. How do the Toyota way principles help KM at Toyota? • Debate the advantages and disadvantages of tacit and explicit knowledge management approaches. Do you think they are well balanced at Toyota? • Please note this is a long case and you must read this before joining the class Case study KNOWLEDGE MANAGEMENT PRACTICES AT TOYOTA MOTORS

Analyze the significance of the role of a leader in managing the change in the organisation and what are the different roles that leader adopts to manage the change at different stages.

Research QuestionsThese are the aims 1. To analyze the significance of the change management process in the rapidly growing world and competitive business environment and the measures for successful implementation of the process into the system. 2. To analyze the significance of the role of a leader in managing the change in the organisation and what are the different roles that leader adopts to manage the change at different stages. 3. To include examples of best practices and effective change management process from the literature for relating the research study precisely. 4. To identify and discuss the resistant factors that affects the change management process in an organization. 5. To identify and analyze the type of leadership feasible and effective in the cultural and business context of Saudi Arabia.

Analyse the claim that developments in the global economy has resulted in an increased need for greater employment flexibility within organisations.

PGBM02 Managing and Leading People Submission Week: W/c 04 August 2014 Assessment: The assessment will take the form of a 3,000 word essay which should address one of the following areas. Each question is of equal weighting. 1. Evaluate the extent to which a manager needs to act as a change agent in a period of organisational transformation. 2. Analyse the claim that developments in the global economy has resulted in an increased need for greater employment flexibility within organisations. 3. It has been argued that organisational culture can be effectively managed and that not to do so could have significant negative implications on organisational performance. Discuss. 4. Assess the importance of retaining talented employees within an organisation. 5. Critically analyse the role of both the manager and a leader in the identification of learning and developmental needs among the workforce. 6. Critically consider the responsibilities and role of the line manager in relation to the motivation of employees. 7. Evaluate the extent to which managers and leaders need to adopt an integrated approach to their management of employees’ performance. 8. It is argued that employee stress and mental health issues are increasingly having a negative impact on organisational performance. Evaluate this claim in relation to the role of management and the responsibilities of the organisation’s leadership. 9. Critically evaluate the importance of having strong organisational leadership in relation to organisational performance. 10. Analyse the extent to which increased international competition has changed the nature and role of both management and leadership within modern organisations.

The behavior analyst always had the responsibility to recommend scientifically supported most effective treatment procedures. Effective treatment procedures have been validated as having both long-term and short-term benefits to clients and society” (

How would you resolve these issues. All you need to do is provide how you would resolve each case.

 

CASE STUDY Number:  16

 

Ethical Guidelines addressed in this case:

2.13 Fees, Financial Arrangements, and Terms of Consultation

a) As early as feasible in a professional or scientific relationship, the behavior analyst and the client or other appropriate recipient of behavior analytic services reach an agreement specifying compensation and billing analystents.

c) Prior to the implementation of services the behavior analyst will provide in writing the terms of consultation with regard to specific requirements for providing services and the responsibility of all parties (a contract or Declaration of Professional Services) (pg 303).

 

2.16 Interrupting or Terminating Services

b) When entering into employment or contractual relatiagreementehavior analysts provide for orderly and appropriate resolution of responsibility for client care in the event that the employment or contractual relationship ends, with paramount consideration given to the welfare of the client.

c) Behavior analysts do not abandon clients. Behavior analysts terminate a professional relationship when it becomes reasonably clear that the client no longer needs the service, is not benefitting, or is being harmed by continued service.

 

6.06 Conflicts with Organizations

If the demands of an organization with which behavior analysts are affiliated conflict with these Guidelines, behavior analysts clarify the nature of the conflict, make known their commitment to these Guidelines, and to the extent feasible, seek to resolve the conflict in a way that permits the fullest adherence to these Guidelines.

 

Resolve the issue:

According to Guideline 2.16, a behavior analyst should not abandon clients; services should only be terminated if the client no longer needs the service, the client is not benefitting, or the client is being harmed. In this specific case, it would be unethical for the behavior analyst to abandon clients on the basis of pay. Before discontinuing services, the provider should set up a meeting to negotiate compensation and billing arrangements, as noted in Guideline 2.13 regarding Fees, Financial Arrangements and Terms of Consultation (Bailey & Burch 2011).The school district and the service provider should compose a written contract regarding payment. In this case the service provider is faced with conflict with her employer, the school district. As noted in guideline 6.06, the behavior analyst is ethically obligated to attempt to resolve the conflict adhering to the guidelines (Bailey & Burch, 2011). To resolve this issue, the service provider should confront the school district regarding her pay, arrange a meeting, and compose a written contract regarding paymen

 

Case Study #18:

 

Primary Ethical Issue: A behavior analyst is asked to follow a designed intervention of a point-sheet by a clinical psychologist for a 10 year old regarding her noncompliance at school (said psychologist has not observed the child at school). The behavior analyst noticed the point-sheet intervention is not working and wonders if she should bring this to the parent’s attention. The parents are adamant about the behavior analyst following the point-sheet since they have been with the clinical psychologist for a long time. The behavior analyst is a fairly new BCBA and doesn’t want to make the wrong impression on the family.

 

 

Ethical Guideline(s) Addressed in this Case:

 

1.04: Integrity

(a) “Behavior analysts are truthful and honest. The behavior analyst follows through on obligations and professional commitments with high quality work and refrains from making professional commitments that he/she cannot keep” (p. 60).

 

2.10: Treatment Efficacy

(a) “The behavior analyst always had the responsibility to recommend scientifically supported most effective treatment procedures. Effective treatment procedures have been validated as having both long-term and short-term benefits to clients and society” (p. 87).

(b) “Clients have a right to effective treatment (i.e., based on the research literature and adapted to the individual client)” (p. 87).

(c) “Behavior analyst are responsible for review and appraisal of likely effects of all alternative treatments, including those provided by other disciplines and no intervention” (p. 87).

(d) “In those instances where more than one scientifically supported treatment has been established, additional factors may be considered in selecting interventions, including, but not limited to, efficiency and cost-effectiveness, risks and side-effects of the interventions, client preference, and practitioner experience and training” (p. 88).

3.05: Describing Program Objectives

“The behavior analyst describes, in writing, the objectives of the behavior change program to the client or client-surrogate before attempting to implement the program. And to the

Team Discussion: Lesson 3                                                                                                    2

 

 

extent possible, a risk-benefit analysis should be conducted on the procedure to be implemented to reach the objective” (p. 114-115).

 

4.0: The Behavior Analyst and the Individual Behavior Change Program

“The behavior analyst (a) designs programs that are based on behavior analytic principles, including assessments of effect of other intervention methods, (b) involves the client or the client-surrogate in the planning of such programs, (c) obtains the consent of the client, and (d) respects the right of the client to terminate services at any time” (p. 120).

 

4.04: ApprovingInterventions

“The behavior analyst must obtain the client’s or client-surrogate’s approval in writing of the behavior intervention procedures before implementing them” (p. 122-123).

 

4.08: Program Modifications

“The behavior analyst modifies the program on the basis of data” (p. 126).

 

4.09: Program Modification Consent

“The behavior analyst explains program modification and the reasons for the modifications to the client or client-surrogate and obtains consent to implement the modifications” (p. 126).

 

7.0 The Behavior Analyst’s Ethical Responsibility to the Field of Behavior Analysis.

“The behavior analyst has a responsibility to support the values of the field, to disseminate knowledge to the public, to be familiar with these guidelines, and to discourage misrepresentation by non-certified individuals” (p. 159).

 

9.01 Promotion in Society

“The behavior analyst should promote the application of behavior principles in society by presenting a behavioral alternative to other procedures or methods” (p. 175).

 

 

Resolve the issue:

The behavior analyst should take data on her observation in the classroom so he/she is able to support her thoughts about the point-sheet not working. After she has gathered enough data she should meet with the parents and discuss her findings. He/She could also meet with both parents and clinical psychologist to discuss her findings on the point-sheet not being effective and the reasons she thinks it might not be working (maybe its not reinforcing anymore). He/She can also suggest a new intervention plan, based on evidence based methods and  adapt the point sheet to it if the parents are adamant about having an intervention based on it.

 

 

Team Discussion: Lesson 3                                                                                                    3

 

Case Study #22:

Primary Ethical Issue: The behavior analysts are promoting and helping to implement behavior interventions that are not evidence based. Their reasoning is that “if it doesn’t hurt anyone or my services then I don’t need to worry about it being unethical”.

 

 

Ethical Guideline(s) Addressed in this Case:

 

1.01: Reliance on Scientific Knowledge

“The behavior analyst maintains the high standards of professional behavior of the professional organization” (p. 58).

 

2.10: Treatment Efficacy

(a) “The behavior analyst always had the responsibility to recommend scientifically supported most effective treatment procedures. Effective treatment procedures have been validated as having both long-term and short-term benefits to clients and society” (p. 87).

(b) “Clients have a right to effective treatment (i.e., based on the research literature and adapted to the individual client)” (p. 87).

(c) “Behavior analyst are responsible for review and appraisal of likely effects of all alternative treatments, including those provided by other disciplines and no intervention” (p. 87).

 

8.0: The Behavior Analyst’s Responsibility to Colleagues

“Behavior analysts have an obligation to bring attention to and resolve ethical violations by colleagues” (p. 166).

 

8.01: Ethical Violations by Behavioral and Non-behavioral Colleagues

“When behavior analysts believe that there may have been an ethical violation by another behavior analyst, or non-behavioral colleague, they attempt to resolve the issue by bringing it to the attention of that individual if an informal resolution appears appropriate and the intervention does not violate any confidentiality rights that may be involved. If resolution is not obtained, and the behavior analyst believes a client’s rights are being violated, the behavior analyst may take additional steps as necessary for the protection of the client” (p. 167-168).

 

 

 

Resolve the issue:

 

The behavior analyst should bring to the attention of the other behavior analysts how unethical it is to promote treatments that are not evidence based and explain how that is a violation of the ethical guidelines for a behavior analyst (Guideline 2.10a). He/She should remind the other behavior analysts the right of the client to have an effective treatment and their responsibility to promote these evidence based treatments only. If unwilling to stop the promotion of non-evidence based treatments then the behavior analyst in question should

Team Discussion: Lesson 3                                                                                                    4

 

 

take additional steps to report the situation and ensure that the client is getting the best possible service they can.

 

 

 

 

References:

 

Bailey, J., & Burch, M. (2011). Appendix A: Behavior Analyst Certification Board Guidelines for Responsible Conduct for Behavior Analysts. Ethics for behavior analysts (2nded) (pp. 293-322). New York: Routledge

 

Bailey, J., & Burch, M. (2011). Appendix C: Fifty Ethics Scenarios for Behavior Analysts. Ethics for behavior analysts (2nded) (pp. 331-352). New York: Routledge