Supply Of Primary Care Workforce Scenario: Scenario: Your Hospital Has An Opportunity To Participate

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The ACO patient population will require an average of six office visits per year, and 120,000 total office visits will need to be supplied by your primary care workforce. To prepare for this Assignment: Based on the scenario and financial data provided by the course Instructor, conduct a financial projection (revenues, expenses, and profit) that analyzes the efficiency of the supply of health services. The Assignment: In a 2- to 3-page Word document that includes tables and/or calculations, make recommendations on the following: 1) number of physicians and nurse practitioners needed; 2) reimbursement method: salary or fee-for-service; 3) recommendations for financial incentives to address the challenges of supplier-induced demand and how to ensure efficiency. Interpret the net profit from the ACO contract based on your recommendations. Explain the rationale behind your recommendations, including the impact made by your financial calculations. Financial Data ACO revenue: Number of ACO patients 20,000 Potential savings: Number of avoidable hospitalizations per patient 0.1 Total avoidable hospitalizations per year 2,000 Cost per avoidable hospitalization $10,000 Total cost of avoidable hospitalizations $20,000,000 Demand for healthcare/utilization: Number of office visits per patient 6 Total office visits per year 120,000 Supply of workforce/expense: Employed providers (salary) Physician salary per year $200,000 Nurse practitioner salary per year $100,000 Contracted  Comment • Flag Question Scenario: Your hospital has an opportunity to participate with an Accountable Care Organization (ACO) contract with 20,000 ACO patients. The ACO patient population expects about 2,000 avoidable hospitalizations per year with a potential savings of $20 million, which will be shared as follows: 50% revenue to the insurer and 50% revenue to the hospital. The ACO patient population will require an average of six office visits per year, and 120,000 total office visits will need to be supplied by your primary care workforce. To prepare for this Assignment: Based on the scenario and financial data provided by the course Instructor, conduct a financial projection (revenues, expenses, and profit) that analyzes the efficiency of the supply of health services. The Assignment: In a 2- to 3-page Word document that includes tables and/or calculations, make recommendations on the following: 1) number of physicians and nurse practitioners needed; 2) reimbursement method: salary or fee-for-service; 3) recommendations for financial incentives to address the challenges of supplier-induced demand and how to ensure efficiency. Interpret the net profit from the ACO contract based on your recommendations. Explain the rationale behind your recommendations, including the impact made by your financial calculations. Financial Data ACO revenue: Number of ACO patients 20,000 Potential savings: Number of avoidable hospitalizations per patient 0.1 Total avoidable hospitalizations per year 2,000 Cost per avoidable hospitalization $10,000 Total cost of avoidable hospitalizations $20,000,000 Demand for healthcare/utilization: Number of office visits per patient 6 Total office visits per year 120,000 Supply of workforce/expense: Employed providers (salary) Physician salary per year $200,000 Nurse practitioner salary per year $100,000 Contracted  Comment • Flag Question Subject Subject Financial Management

Customer Service Representative (CSR) Controlling A Runaway Talker On The Telephone

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Making it Visual: Customer Service Representative (CSR) Controlling a Runaway Talker on the Telephone

 

PowerPoint and Presenters Talking points

I have been asked by my Department Manager to develop a PowerPoint presentation and Talking points (supporting paper) for the Site. The purpose of the PowerPoint is to give concrete examples, suggestions, and ideas to create a more inviting work-training climate at my site, and to entice the staff to read your full paper on the topic. Your department manager understands your desire to make change in the way the employees handle their calls Average Handle Time (AHT) site call center. We need additional research stating that team involvement supports employee’s success. In order for your staff to buy-in to this new paradigm we must have the background knowledge and specific examples (role play between the Customer Service Representative and the Customer) to understand the necessity of change.

Therefore, your presentation and paper must:

  • Address role-play,a Average Handling Time
    • Analyze the importance of Controlling a Runaway Talker on the Telephone 
    • Describe possible customer runaway talkers’ stressors
  • Summarize current definitions and understandings of controlling the calls from customers.
    • Analyze research-based information regarding how to control a chatty customer.
    • List examples showing the importance of controlling a runaway talker
    • Analyze the role of controlling a runaway talker on the telephone.
  • Synthesize an approach,

Requirements

The presentation should include 10-15 PowerPoint slides (enough to entice your coworkers to read your supporting paper) and 1-2 pages for the talking points paper to accompany your visual presentation. Your PowerPoint should include a title slide and reference slide in addition to the 10-15 slides highlighting the major topics described above. The purpose of the PowerPoint is to persuade your employees of the importance of creating an inviting customer climate. The accompanying paper should be well organized and professional and should be written in correct APA format and credible website for a graduate level presentation.

Recommended Resources any other resources you seem deem necessary

Retrieved from https://www.callcentrehelper.com/how-can-i-control-a-runaway-talker-on-the-telephone-1693.htm

Take a look at our 21 Top Tips for reducing Average Handling Time and 31 More Tips for Reducing Average Handling Time for further advice for talking to chatty customers

Diversity Situations And Cultural Dilemmas

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Diversity Situations and Cultural Dilemmas

Let’s start thinking about your Week 6 final paper – Cultural Perspectives. For that paper, you will choose one particular diversity-related issue to explore in depth. For this written assignment, think of possible diversity-related issues that could be used for your Final Paper.

Instructions:

First, identify three different types of diversity situations or cultural dilemmas based on different types of cultural and group associations. These diversity situations or dilemmas are your topics.

The following are guidelines for choosing your three separate diversity-related issues:

  • Select topics that are reflective of diversity issues as we have been discussing in this course.
  • The situations or dilemmas should demonstrate a cultural clash between at least two socio-cultural groups and have the potential for debate.

This video provides a tour of the Ashford University Library (Links to an external site.).

  • Select topics that are current and possibly in the news.
  • Select topics that can be researched to find out about them more in-depth.

Second, in addition to readings, media, website resources, and personal experiences, use ProQuest and EBSCOhost to find THREE appropriate scholarly articles to support your topics. Review the Library Tour video as well as the vidoes for searching EBSCOhost and Proquest to get started. At least one article should come from ProQuest, and one article should come from EBSCOhost.

  • How To Use FindIt@AU (Links to an external site.)

Third, write a 660-1320 word paper (not including title page) that briefly discusses the following for each of your selected topics:

  • Describe the diversity situation or cultural dilemma and your interest in this topic.
  • Describe the cultural groups impacted by this topic.
  • What are some of the societal and historical forces which might have created this situation or dilemma?
  • Provide one argument from each perspective regarding the topic.

Remember to cite the articles you found using ProQuest and EBSCOhost (use this APA formatted templatePreview the document for assistance).

Design the classroom environment that you would create with the grant money

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At the monthly administrator’s meeting for ABC Early Childhood Center, the regional director shared with you a grant opportunity for early childhood centers to receive a grant of $5000 to remodel your center to stimulate physical activity and promote creativity for your students. The regional director encouraged you all to apply and you have decided to take them up on their suggestion and complete a grant application.

In your grant application:

  • Describe your current educational setting, including the age of children (0-2, 3-5, or 6-8), number of children you work with, and the philosophy of your education setting.  You can base this either on the education setting in which you are currently working or you can create a fictitious center. (.5 points)
  • Design the classroom environment that you would create with the grant money that is based on developmentally appropriate strategies and tools to promote optimal cognitive development and learning in young children.  To create your illustration you may use Classroom Architect (Links to an external site.), Scholastic Class Set-Up Tool (Links to an external site.), or Kaplan Floor Planner (Links to an external site.). Attach a copy of your classroom design to your grant proposal. (2 points)
  • Discuss how the design of your classroom environment aligns with Figure 1.1 from the text and is supported by current research about optimal classroom environments. (1 point)
  • Explain how the environment you have created would promote optimal physical development and learning in young children in each area of your classroom. Use specific examples from your illustration and research to support your decisions. (1.5 point)
  • Explain how the environment you have created would encourage development of the creative self in young children in each area of your classroom. Use specific examples from your illustration and research to support your decisions.  (1.5 point)
  • Summarize how the grant money will help you to ensure you can create a learning environment that promotes child-centered active learning and 21st-century skills. (2 points)