patient satisfaction 1

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Patient satisfaction relates to the quality of service provided to patients, and it is an important indicator for assessing the performance of health plans. Physician reimbursements and other incentives are influenced by patient satisfaction.

Do you think patient satisfaction reflects quality of care? Why or why not? What may be some factors that influence patient satisfaction?

Respond to the discussion post:

Patient satisfaction is an essential and widely used measurement for the evaluation of quality of care in a clinical practice. Patient satisfaction impacts patient retention, clinical outcomes, and malpractice claims. It also affects the efficient, timely, and patient-centered delivery of quality medical care (Al-Abri & Al-Balushi, 2014).

Positive associations were linked between patient effectiveness/safety and experience, including patient experience in quality improvement. Reducing the trauma experience of hospitalization could help improve patient outcomes and satisfaction. Efforts such as providing rest and nourishment, personalization of care, reducing stress as well as providing a post-discharge safety net are essential techniques to reduce the hospitalization trauma and improve patient satisfaction (Zakerimoghadam, 2016)

Patients’ perception of their care also is a reflection of their satisfaction level and the doctor-patient relationship. The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is the most studied database for measuring patients’ experience of their care on an individual patient and the hospital (Jha et al., 2008). It’s a useful tool towards helping healthcare providers think more broadly about outcomes that matter to both them and their patients.

As for the patient experience scores, these may be associated with more objective clinical quality measure scores. Hospitals that have better engagement with patients may encourage greater adherence to follow-up appointments and overall patient satisfaction (Lyu et al., 2013). Patients who are more satisfied with a hospital may be more likely to follow the recommendations of the providers they trust. Better patient satisfaction experience scores could indicate that the medical practice has advanced leadership, stronger teamwork, dedicated to improvement as well as be associated with a better quality of care overall.

References:

Al-Abri, R., & Al-Balushi, A. (2014). Patient satisfaction survey as a tool towards quality improvement. Oman medical journal, 29(1), 3.

Zakerimoghadam, M., Sadeghi, S., Ghiyasvandian, S., & Kazemnejad, A. (2016). The effect of trauma intervention on the satisfaction of patients admitted to the emergency department: a clinical trial study: Iranian Red Crescent Medical Journal, 18(4).

Jha, A. K., Orav, E. J., Zheng, J., & Epstein, A. M. (2008). Patients’ perception of hospital care in the United States. New England Journal of Medicine, 359(18), 1921-1931.

Lyu, H., Wick, E. C., Housman, M., Freischlag, J. A., & Makary, M. A. (2013). Patient satisfaction as a possible indicator of quality surgical care. JAMA Surgery, 148(4), 362-367.

Discussion Post Two:

Patient satisfaction is very important to every healthcare organization to determine how their facilities are operating. There are incentives that are given only if organizations have high patient satisfaction ratings. The ACA in 2012 used the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS) with their valued based purchasing policies and reimbursements to influence organizations to have high scores on survey. Organizations are rewarded if their organization receives a high score on their survey. This incentive has organizations striving to give their patients the best care possible. Patient satisfaction does reflect the quality of care received by patients. If the care given is not what it should be and doesn’t meet a certain standard the patients can’t be happy about the care they received. If they are unsatisfied that will be reflected in the patient surveys. All organizations participates in patient surveys. They are critical tools that gives feedback on how well or poor the facility is doing. Some factors that have been shown to influence a patients level of satisfaction are patients involved in decision making, good communication, the amount of time spent with the doctor, and receiving the expected care needed.

Five factors that affect patient satisfaction. (2018, June 08). Retrieved from https://www.aafp.org/journals/fpm/blogs/inpractice…

 

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Project management 3 | Management homework help

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Study

Assignment Question:   ( Marks 5)

Please read the Case-8.3 “Tham Luang Cave Rescue.” from Chapter 8 “Scheduling Resources and Costs” given in your textbook – Project Management: The Managerial Process 8th edition by Larson and Gray page no: 304-307 also refer to specific concepts you have learned from the chapter to support your answers. Answer the questions given below taken from the case study as deliverables where you should consider the milestones and technical requirements. Answers to all 3 Questions should be within 500 Words limit. 

1. How did the physical environment of the cave affect the rescue plan? (2 Marks)

2. How did the rescue team respond to the risks of the project? (2 Marks)

3. Some have called the rescue a miracle and that luck was the decisive factor. Do you agree? Explain. (1 Mark)

What else should you include besides a synthesis of research?

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You are to write a 1050 to 1750 word literature review (in addition to the title page and references page) on the articles you selected for Week 2, synthesizing the findings in the articles that you found on your topic. You may incorporate other articles or references to support your discussion, as needed. Use APA citation and reference guidelines.

What is a literature review?
A literature review is a synthesis and critique of the published research in a given area of research. Your focus is on the findings of the studies you are exploring – their methods, approach, results, and implications – rather than the broad topic overall. It should synthesize findings in specific areas. Thus, you should look for themes in the range of articles and write about them as you group common themes.

Synthesize the material you found. In other words, find connected themes in the different areas you cover. Occasionally you might discuss individual articles, but only if the article is very unique and no other article has similar findings. The synthesis should focus strictly on existing, published research.

What else should you include besides a synthesis of research?
Be sure to include in your review other potential areas that still need to be explored. What unanswered questions are there? What holes are in the research that you have not yet found answers to? What contradictions are in the research will you seek to explore?

 

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Provide the names of the two Walden Sports employees you selected and explain how they differ in their commitment to the organization.

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Commitment is an attitude that correlates strongly with job satisfaction. In addition, commitment, like satisfaction, relates to turnover and other employee outcomes. Because there are patterns of commitment, organizations can use these data to take steps to increase employee commitment, thereby increasing positive employee behaviors and decreasing negative employee behaviors.

In this Discussion, you will analyze the level of employee commitment at Walden Sports using the Meyer-Allen three-component measure (affective, normative, and continuance) and analyze the consequences that can occur.

To prepare for this Discussion:

  • View the video: “Organizational Commitment” (transcript is attached). Select two Walden Sports employees and consider how they differ in their commitment to the organization. Then consider positive and negative consequences of each employee’s organizational commitment.
  • Read the article “Job Satisfaction, Organizational Commitment and Job Involvement: The Mediating Role of Job Involvement.” Think about the antecedents and consequences of commitment, both positive and negative.
  • Read the article “The Mediating Role of Job Involvement Between Job Satisfaction and Organizational Commitment in a Small and Medium Sized Business Enterprise.” Reflect on the mediators and predictors of commitment.
  • Read the article “Affective Commitment as a Core Essence of Organizational Commitment.” Consider how affective commitment, or the emotional attachment to the organization, can influence commitment to an organization.
  • Read the article “Organizational Citizenship Behavior: Recent Trends and Developments.” Consider some of the positive and negative consequences of commitment and some of the conditions that mediate them.

By Day 3

Post a response to the following:  

Provide the names of the two Walden Sports employees you selected and explain how they differ in their commitment to the organization. In your analysis, explain how they differ or are similar on all three components of organizational commitment: affective, normative, and continuance or in other words, affection for the job, fear of loss and sense of obligation to stay. Finally, explain one potential positive consequence and one potential negative consequence of each employee’s organizational commitment.

 

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