How did the management of Grand Targhee create a service culture?  How did they ensure that service culture was embraced throughout the organization?

/in /by

For this week’s assignment, you will read a case study from your textbook and respond in essay form, to several questions; applying the concepts and theories discussed in the readings.  There is no set word count or page requirement; however 3 – 5 pages of content should be adequate to answer each question using relevant resources to support your conclusions.

The essay should be in APA format, 6th edition, with a title page, in-text citations and a reference page.  An abstract is not required and should not be included.

Rewrite each question as a section header and answer each question completely, using relevant resources to support our conclusions.

Instructions

Please read Case 14 – Grand Targhee –  in the back of your Textbook, then formulate responses to the following questions.

  1.  How did the management of Grand Targhee create a service culture?  How did they ensure that service culture was embraced throughout the organization?
  2. What internal marketing concepts did Grand Targhee practice to support their overall marketing strategy?
  3. Explain why it is important to have a company where everyone is focused on serving the customer.
  4. Would you have done anything differently if you were on the management team at Grand Targhee?  If so, what; and why?  If not, why not?

Determine the major effects that Walmart’s business philosophy has had on its human resource practices and policies.

/in /by

1. Examine the manner in which Walmart’s business philosophy has impacted its perception of being unethical towards supply and employee stakeholders. Provide one (1) example of Walmart in an unethical situation.

2. Determine the major effects that Walmart’s business philosophy has had on its human resource practices and policies.

3. Analyze two (2) of the legal mandates that workers and U.S. government has accused Walmart of violating. Provide an explanation as to why these legal mandates were violated, citing specific violations.

4. Evaluate the efficiency of the structure of the ethical decision making framework that Walmart has used in making its decisions. Provide a rationale for your response.

5. Recommend two (2) actions that Walmart’s Human Resources Department should take in order to improve the employees’ perspectives of Walmart’s human resources policies. Provide a rationale for your recommendations.

6. Use at least three (3) quality academic resources in this assignment.

Note: Wikipedia and other similar Websites do not qualify as academic resources.

Your assignment must follow these formatting requirements:

· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

· Describe the business ethics issues and definitions, theories, and frameworks important to organizational ethical decision making and the role of a human resource professional.

· Determine the role of stakeholder interests, the interrelationship of ethics and social responsibility, and the role of corporate governance in ethics.

· Examine ethical issues and dilemmas in business.

· Write clearly and concisely about issues in ethics and advocacy for HR professionals using correct grammar and mechanics.

· Use technology and information resources to research issues in business ethics and advocacy for HR professionals.

Create a nonverbal training guide for someone who wants to travel and experience the culture you have been studying in this class

/in /by

Create a nonverbal training guide for someone who wants to travel and experience the culture you have been studying in this class. In your training guide, you need to explain what to do and what not to do in nonverbal communication as well as provide explanations for why behaviors are either appropriate or inappropriate (ground your justification in scholarly research on cultural norms). This guide could be in paper, video, or in-class presentation format according to instructor discretion.

  1. The training guide needs to cover each of these nonverbal communication dimensions:
  2. Kinesics
  3. Proxemics
  4. Haptics
  5. Paralinguistics
  6. Chronemics
  7. Physical appearance/attire
  8. Oculesics
  9. Olfactics
  10. The training guide must also include a visual element to illustrate dos and don’ts.
  11. Include specific warnings that address key differences in nonverbal symbols between the culture you are studying and the culture of your audience.
  12. Be sure to included scholarly sources to support claims about what is normal/accepted behavior in the culture.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

This assignment measures the following competency: Comp 2.1: Interpret the meaning of symbols across cultures.

State      the Strategic activities pertaining to building employee commitment,      flexibility and quality in the chosen organization and assess the      strategic integration of these activities in achieving the organizational      goals and objectives. (7 Marks)

/in /by

Assignment Task 1: [50 Marks] Organization Based study (2700 Words Max)

  1. Choose      an organization of your choice, preferably the organization where you are      working (or) worked (or) familiar with in the GCC region. Understand the chosen organization’s objectives      and understand the working procedures of the organizations related to the      HR management. Give out clearly the      chosen organization’s goals and objectives. (7 Marks)
  2. State      the Strategic activities pertaining to building employee commitment,      flexibility and quality in the chosen organization and assess the      strategic integration of these activities in achieving the organizational      goals and objectives. (7 Marks)
  3. What      are the various external drivers which underpin the organizational      strategy? Discuss the international economic drivers and their influence      over the HRM strategies in your chosen organization. (7      Marks)
  4. Assuming      that your chosen organization is diversifying its operations to new      locations (countries), carry out the workforce demand and supply forecast      for a new location (of your choice). (7 Marks)

5. Analyze the importance of employees’ relations in the chosen organization, as well as identify the key elements of employment legislation in the organization; discuss their influence and impact on HRM decision making in the organization. (7 Marks)

6. Discuss      the performance management system of the chosen organization and evaluate      its role and significance in enhancing the overall performance of the      chosen organization. (7 marks)

7. Select      any two theories of management and leadership and reflect on the impact      these have on your organizational strategy and devise a leadership      strategy that you believe will support your organization’s direction. (8 marks)

Assignment Task 2: [30 Marks] Case Study (1300 words)

Enron Corporation was launched in 1985, with the merger of Houston Natural Gas and InterNorth, a Nebraska company. In 1990, Enron – which was just a natural gas transportation company at the time – started a new division to trade natural gas. The company went from being a “stodgy” gas pipeline company to being a “world-class” company overnight. Enron soon became a $55 billion empire, trading gas, electricity, minerals, water, paper, and broadband capacity. A critical part of Enron’s success was the company’s employee value proposition (EVP). The EVP focused on Enron as dealmaker and was designed to attract the top talent the company needed to continue to move it forward. The EVP provided employees with the opportunity to do something “big” and to change how business was done in other industries. Jobs were reconstructed to give employees a lot of elbow room and headroom. Traditional gas pipeline employees were not the employees needed for this new, never-before-tried venture. Internal job movements at Enron were an important part of the EVP. Managers were strongly encouraged to allow employees to move within the company. The goal was to not hold anyone back. When the global broadband unit was launched, 100 top performers from around the company were brought together in Houston. By the end of the day, 50 had been recruited for the new project. Overall, the recruiting strategy focusing on internal recruitment paid off. The business continued to grow and attract entrepreneurial employees.

The company that thought it had no way to go but up came crashing down in 2001, when it was charged with illegal activities. By 2004, Enron’s corporate officers faced numerous charges of wrongdoing, and the company was a shell of its former self. Managers were charged with manufacturing profits, hiding debt, and bullying Wall Street to buy into its questionable accounting and investment practices. An extensive amount of downsizing has occurred, and many employees had lost all of their retirement savings after Enron’s stock collapsed. Faced with bankruptcy and a sullied reputation, the company struggled to continue but finally made the decision to cease to exist once all litigation concludes.

At one time, Enron’s recruiting efforts were described as a model for other employers. Enron portrayed itself as an exciting company with lots of growth opportunity – a firm in which employees experienced a great deal of autonomy and responsibility.

1. Enron’s  EVP strategy played an important role in the progress of the company in      the 1990s by empowering employees. However problems at the beginning of      this century resulted in Enron’s demise and closure? Conduct some research      on the company and state the reasons which led to the closure of the      company?

In spite of having some good HR strategies, why did the company fail and what in your view could they have done differently, as part of their overall company and HR strategy, to ensure that the company sustains itself?  (15 marks)

2. If you were appointed as the CEO of Enron in similar context to turn the      company around, what recruiting, talent management and retention HR      strategies would you constitute to revive the company back to its original      laurels?

Also discuss why it would be important to create a recruiting message for Enron that would be attractive, but that doesn’t “oversell” the company.  (15 marks)

Assignment Task 3: [20 Marks] (1000 words)

American Versus Japanese Human Resource Management Practices:

Scenario: Mazda and Chrysler faced similar threat of bankruptcy in early 1980s. Mazda’s managers agreed to a 25% salary cut and a loss of bonuses for four years. Chrysler, in contrast, cut its blue-collar workforce by 28%, its white-collar staff by 7% and its senior executives pay by 2%.

  1. Explain      the starkly different approaches of Mazda and Chrysler in light of International      HR strategies? [10 Marks]
  2. Compare      the cultural differences prevalent in America and Japan that may have      influenced the decisions taken at Mazda and Chrysler. [10 Marks]